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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 7356 reviews

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95%
would recommend
to a friend

Customers are saying

Customers value the knowledge, service, and professionalism of the on-site technicians, frequently praising their expertise in resolving computer issues and ensuring efficient installations. Positive feedback also highlights the ease of use and problem-solving skills demonstrated by the agents. While some customers experienced connectivity issues, the overall experience was overwhelmingly positive. The technicians' ability to quickly address and fix computer problems was a major point of satisfaction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 102 Showing 2,021-2,040 of 7,356 reviews
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Very helpful though

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The employee was very knowledgeable answered all my questions , made appointment for a tech to come to the house .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Fixed the TV Problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were able to quickly correct my television problem that I was unable to fix. They were courteous and supportive and helped me understand how to correct in the future.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad wonder

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got better Wi-Fi service by have 1 more Orbi to my house (3 in total)getting a lot better coverage. made a great difference, thank you !!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a new hard drive installe. The rep that came was super knowledgeable an pleasant. Explained operating functions so easy to understand. Thank you Scott.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad problem shot my computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very helpful in helping figure out what was wrong with my computer. He was also very safe concerning covid-19. He knew what he was doing and that gave me piece of mind and no more stress from trying to figure it out myself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad's Mark Sunday

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mark Sunday was extremely helpful in fixing my computer and providing options on how best to address next steps for my old desktop computer. Highly recommend his services.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rapid Configuraion

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After Cable installers upgraded my internet, I was left without connectivity to my network printer. Technician arrived on time and, within minutes, had connectivity reestablished and three computers reconfigured. I was impressed with the courtesy and professionalism of the technician.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very efficient!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was able to troubleshoot the problems with my ring security camera in an efficient manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    your geek squad is exceptional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    simple fix. i was unaware of where on/off button and it is so small you could shut computer off and be unaware it is so small and a tiny slight bump not a switch.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home office

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up a new computer for a new office in our home. He was experienced and did a good job and it met our expectations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad personnel showed up for appointment on time installed new Wi-Fi eero+, as well as new computer and monitor. Very professional and did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop & Windows Update Issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Issue was with new laptop and a Windows update that caused WiFi access to be omitted. Excellent Geek Squad in-store assistance & resolution!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mark Clifford. Great patience, great expertise.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent. Fixed everything, which was considerable. Email, Amazon, Printer. Wrote out procedures for scanning to email. Great patience for an 80 year old customer who hates technology, but needs it . john peterman

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jason is the BOMB!!!!!! GEEK'S RULE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Camera and printer!!!! Handled. Tutorial given, whats not to like; the old guy; patience, i salute you Double agent 10 out of 10. Thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer/Tablets all checked out!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad fixed our printer, and checked out our tablets. The Geek squad is a God sent, well worth every cent for this service. Thank you Geek Squad!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fix my computer problem quickly and efficiently. Very happy with the service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Expertise and dedication

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked with me over the course of two weeks to get myiMac and software programs functioning properly. I really appreciate his hard work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mission Accomplished

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was courteous and professional. He quickly resolved the problem and was on his way.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Zoom set up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent helped me set up my Zoom. Minimum of fifty characters is asking for me to comment when a short bullet comment would be enough. It will just make me loose interest in answer your survey.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad technician

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At the store was a good Technician was Richard and the installer was Jose good and smart workers

    I would recommend this to a friend
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