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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 7349 reviews

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95%
would recommend
to a friend

Customers are saying

Customers value the knowledge, service, and professionalism of the on-site technicians, frequently praising their expertise in resolving computer issues and ensuring efficient installations. Positive feedback also highlights the ease of use and problem-solving skills demonstrated by the agents. While some customers experienced connectivity issues, the overall experience was overwhelmingly positive. The technicians' ability to quickly address and fix computer problems was a major point of satisfaction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 118 Showing 2,341-2,360 of 7,349 reviews
  • Rated 5 out of 5 stars

    Computer and printer are working great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GS came and hooked up our new computer and new printer so that everything is working the way it should

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    trouble shooting internet and connect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent added internet boosters and connected all the devices along with setting up the scanning on my new printer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledgeable Agent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked the agent who came to my house - Andrew. He was very helpful. If only I could remember everything he showed me!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad set my new laptop for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will never be without Geek Squad protection again. Those guys, especially Orlando (Glen Burnie store) are wonderful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech Service Well Worth It!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very qualified tech! He solved my internet connection issue and was pleasant to work with. Loren was super!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Internet/wi-fi problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had an internet/wi-fi problem but seems to be solved now, It took several tries to do the job but it's done now,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad installed my printer and computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so far all my geek squad that have been heremhas been wonderful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printing from mobile devices

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service tech answered all my questions concisely and in language I could understand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    You are the best of the best.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You are the best of the best. You are doing great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad worked quickly and successfully

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my wall mount and connected my TV back to this wall mount.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hacking Repair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My desktop needed repair and reconstitution after being hacked

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad looked at my pc

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent josh looked at my computer and told me what was wrong , and suggested some options

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Harvey the Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Harvey was just great. He came in and quickly solved our technical problem. Such a joy to have so much confidence in the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad agent was very knowledgible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Total Tech agent set up my printer/fax & showed me how to use it & answered any questions I had for him.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good work Did great job in setting up my new router. I would recommned these people for technical issuw.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was terrific!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was totally helpful, competent, efficient, and just plain nice!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    samsung tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the techs help me pick up my product and made available to me and loaded into my vehicle thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer back on line.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Technician diagnosed my problem and did a outstanding job reconnecting and restoring my printer back to service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    cell phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent were able to activate my cell phone and got rid of facial recognition, making all the necessary changes, allowing me easy access.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fixed my in home computers.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The repairman, Eric,s knowledge was impressive, and everything was working like it was supposed to when he finished. I was very impressed.

    I would recommend this to a friend
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