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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 7356 reviews

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95%
would recommend
to a friend

Customers are saying

Customers value the knowledge, service, and professionalism of the on-site technicians, frequently praising their expertise in resolving computer issues and ensuring efficient installations. Positive feedback also highlights the ease of use and problem-solving skills demonstrated by the agents. While some customers experienced connectivity issues, the overall experience was overwhelmingly positive. The technicians' ability to quickly address and fix computer problems was a major point of satisfaction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 119 Showing 2,361-2,380 of 7,356 reviews
  • Rated 4 out of 5 stars

    computer assist

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    was able to help us and gave good information without treating us like idiots because we are elderly and not in touch with technology of today

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommend.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledgeable, courteous reps who diagnosed several issues and corrected the issues, suggesting some much needed upgrades. I happily took their advice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad agent was very knowledgible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Total Tech agent set up my printer/fax & showed me how to use it & answered any questions I had for him.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Work

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good work Did great job in setting up my new router. I would recommned these people for technical issuw.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I would like more help.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent helped my Mother with our home computers. we have older computers and they helped us clean them and set them up for her convenience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Saves the Day, Again!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent worked on my computer and printer and corrected the connection so the printer would respond to the computer's requests.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent had me up and running in no time. A geek agent is a good idea

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second time that Trey has been to my home to fix PC issues. Just like the first time Trey did everything necessary and more. Great service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    computer repair skills of technician excellent. Fast and got everything requested completed and working well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very helpful and address issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hector, the tech, was very helpful in explaining the options I would need to address updating Word/Excel or installing Apple’s Pages/Numbers on my Mac. Hector even showed me what some icons represented. Would definitely recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wi-Fi Issues

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good experience trouble shooting laptop that wouldn’t connect to Wi-Fi unless it was within a few feet of the modem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad repaired my computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived on time after calling first. Offered excellent advice and assistance. David was very knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Made every thing look so easy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed help with my tablet and connection to my TV. The service teck also pointed out a few problems I did not realize I was having.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart home repair

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys that showed up to do the repairs were exceptional and went over and above in my estimation which I very well appreciated. Thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Was great to have it fixed..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was very happy with the results...very good in fixing my computer..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    answered questions on my Protection plan.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Answered my question on my Best buy protection plan.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    #1 Geek

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad tech Thomas Lyons, one of the best, have been requesting this Geek Tech for a number of years

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took awhile...the chat person didn't quite get what was supposed to happen and we had to purchase a universal remote...once I had that ~ we were golden and the tech guy was great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad looked at my pc

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent josh looked at my computer and told me what was wrong , and suggested some options

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    samsung tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the techs help me pick up my product and made available to me and loaded into my vehicle thanks

    I would recommend this to a friend
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