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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 7356 reviews

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95%
would recommend
to a friend

Customers are saying

Customers value the knowledge, service, and professionalism of the on-site technicians, frequently praising their expertise in resolving computer issues and ensuring efficient installations. Positive feedback also highlights the ease of use and problem-solving skills demonstrated by the agents. While some customers experienced connectivity issues, the overall experience was overwhelmingly positive. The technicians' ability to quickly address and fix computer problems was a major point of satisfaction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 122 Showing 2,421-2,440 of 7,356 reviews
  • Rated 5 out of 5 stars

    Computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent , 2-7-2023 , was very good and when he left I think that he gave me answers why my computer is slow.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad Repaired my computer quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kristofer, Reconnected my computer to the Internet system. He also re-bundle all the wires in the back of the computer for the Monitor the printer the audio system and all associated WiFi, equipment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mac repair.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent job done by Geek Squad! Resolved the problem in a short time. He was polite and pleasant to work with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Connected my mouse to my computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fixed my mouse to connect to my computer. Very nice. Very helpful. Even left me his phone number

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer debugging

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent help and service. Very helpful and caring of the problem

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad knows there stuff!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician quickly solved my hookup problems and demonstrated to me how best to use things.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    You are the best of the best.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You are the best of the best. You are doing great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents delivered our new refrigerator, installed it, and explained its features completely.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    I AM STILL LEARNING HOW TO USE IT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I KNOW ONCE I LEARN HOW USE IT I KNOW IT WILL BE A GOOD FRIEND

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service people!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was great. Both times the service person was early or on-time, very knowledgeable, friendly and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job. Courteous, on time, very respectful and communication good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad helped us with our TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    James was very knowledgeable, and very nice. He did a wonderful job, and I will request him the next time I need assistance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Resolved problems correctly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agent completed all of the needed checks on the problem on our computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    In home computer service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once i fonally got an appointment- after 3 weeks of trying - my geek squade agent solved all my desktop difficulties

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Repair connection to Wi-Fi .

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent Kennith was an especially knowledgeable repair technician and was able to solve our problem quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad hooked up my printer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked so hard to hook up my printer to my old computer. Then, Eric hooked up my phone, so I can print off of it. Great service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    support for new computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was quick and efficient. He answered all my questions and helped me get everything I needed installed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek is great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought two echo dots and two Bluetooth speakers but as much as I tried, I couldn’t get them to work. I finally decided that I might as well have the Geek Squad out to make them work. The guy came on time and was very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Accessing network devices.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician arrived early after calling to make sure it was ok. The issue was rapidly fixed and explained. I am very happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wifi connection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guillermo Pasarin was great helping with our Wifi connection. We were very happy with our appointment.

    I would recommend this to a friend
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