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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 7349 reviews

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95%
would recommend
to a friend

Customers are saying

Customers value the knowledge, service, and professionalism of the on-site technicians, frequently praising their expertise in resolving computer issues and ensuring efficient installations. Positive feedback also highlights the ease of use and problem-solving skills demonstrated by the agents. While some customers experienced connectivity issues, the overall experience was overwhelmingly positive. The technicians' ability to quickly address and fix computer problems was a major point of satisfaction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 135 Showing 2,681-2,700 of 7,349 reviews
  • Rated 5 out of 5 stars

    Agent fixed problem others could not.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent II evaluated and cleared up problems with printer/connection with laptop. She is knowledgeable, efficient. Explained problem and how repaired.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Agent did a great job in identifying and fixing

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    agent fixed my wifi connection problem. it was due to the VPN interferring.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome rep

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was personable, courteous, and extremely knowledgeable. Super nice guy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad checked out the equipment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad checked out the equipment to make sure the were communicating

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kudos!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful and EXTREMELY patient. That is what keeps your senior customers coming to your site/phone. Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    none

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good job and keep up the great job and i will recomend you to my friends

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop check up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wife's laptop maintenance check at our house. Always a good thing to do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer Fixws

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech was excellent solving all my computer needs. Polite, friendly and very helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer and phone help

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service! Knowledgeable, patient, polite and on time!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up my computer

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent finished setting up my computer, and the printers that I was unable to do

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Competent to solve all problems

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He came on time and knew exactly what was wrong and left with in a few minutes..was pleasant and polite.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Greek Squad install external hard drive.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alejan was here to install the external hard drive to desktop. He also setup the WiFi booster in my kitchen. After a month of having Cox, Geek Squad, & Data Doctor in my home, Alejan solved the final issue I had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sync my sync to my printers to my phone and computer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customized service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our agent answered all of our questions, fixed the problem we called about and was very polite and helpful. Thanks. I think his name was Chad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agent correcter all my computer issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    computer update

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was very knowledgeable and solved my issue very quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I can always count on the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have told everyone that the money that I pay for my Geek support is worth every penny. The Geeks have saved me a million times - I'll never cancel this service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad help with laptop.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad checked my laptop connections, fixed some issues, and cleaned off hard drive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents fixed my problem with my computer. Highly recommend Geek Squa.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent is responsive to my computer needs. I will continue to request Shawn's service

    I would recommend this to a friend
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