Outlet EventEnds Jan. 19. Limited quantities. No rainchecks.Shop now

Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 7349 reviews

Rating Filter

Pros mentioned filter

Cons mentioned filter

95%
would recommend
to a friend

Customers are saying

Customers value the knowledge, service, and professionalism of the on-site technicians, frequently praising their expertise in resolving computer issues and ensuring efficient installations. Positive feedback also highlights the ease of use and problem-solving skills demonstrated by the agents. While some customers experienced connectivity issues, the overall experience was overwhelmingly positive. The technicians' ability to quickly address and fix computer problems was a major point of satisfaction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 136 Showing 2,701-2,720 of 7,349 reviews
  • Rated 5 out of 5 stars

    Freeze No Longer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent checked tower out, log on was freezing - he checked everything out and advised ok. Just needed to reboot.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is always my GO TO

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was excellent as all have been that have helped me in these many years of excellent service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was diligent and friendly

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed my security programs and corrected my errors

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Technician!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was on time, professional, knowledgeable and courteous. He took the necessary time to fix my computer issues

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Connected my wireless speakers in no time.!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After many tries, Got my wireless speakers to work in little time he got it right and in such very little time. AAAA ++++ !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Saved the day!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Adam was extremely professional and very helpful in resolving our technical issues. He is a true asset to your organization.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My reply

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My only problem is the length of time like weeks to get someone to my home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Work by the Geek Squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your technician was knowledegable, provided good suggestions, and left the house better than when he arrived.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    reluctantly surveyed

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a fine job. I am tired of doing surveys about people who are on the line, and not only with Best Buy.r

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is exceptional

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up my new computer at home and was professional and friendly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    printer geek

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    installed a printer. Gave answers to my questions and gave me great suggestions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Total Tech is GREAT

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the best computer fix experience I've ever had! I'm thrilled to have Total Tech.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geeks!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and knowledgeable, very pleasant and I'm happy with their service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mitch was fantastic!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mitch was fantastic. Solved computer issues and iPhone problems. Excellent tech!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad answered all my questions.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs did a great job of answering all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loved the agent’s ability to make everything work!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was great. He sorted out a complicated wifi menagerie.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Made a Home Visit for Computer Work

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my virus protection plan. They also cleaned up my computer of unnecessary info.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The young man was very knowledgeable and helpful. I would recommend he all the time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer and Printer repair.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent completed the job to my satisfaction. He was helpful and courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home setup

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman that setup my whole computer system, WiFi, printer was amazing and very nice person

    I would recommend this to a friend
Sponsored