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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 7356 reviews

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95%
would recommend
to a friend

Customers are saying

Customers value the knowledge, service, and professionalism of the on-site technicians, frequently praising their expertise in resolving computer issues and ensuring efficient installations. Positive feedback also highlights the ease of use and problem-solving skills demonstrated by the agents. While some customers experienced connectivity issues, the overall experience was overwhelmingly positive. The technicians' ability to quickly address and fix computer problems was a major point of satisfaction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 137 Showing 2,721-2,740 of 7,356 reviews
  • Rated 5 out of 5 stars

    Agent repaired our computer quickly and precisely.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was intelligent and thorough. He repaired our computer so it's working like new. we're grateful for the excellent service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    printer geek

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    installed a printer. Gave answers to my questions and gave me great suggestions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    EXCELLENT geek squad service

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Eric Griego, as has been my prior experience, provided the necessary "clean up" and provided great advice on not using any driver updates other than provided by the computer being used.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Found the exact item I needed!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what I needed! The customer service is excellent! Very professional and knowledgeable!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad programed computer to operate printer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up my computer to operate the printer and answered computer operating questions and did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mitch was fantastic!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mitch was fantastic. Solved computer issues and iPhone problems. Excellent tech!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The young man was very knowledgeable and helpful. I would recommend he all the time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My reply

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My only problem is the length of time like weeks to get someone to my home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very helpful geek squad.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Young man was very helpful and explained everything very well. He gave helpful advice and suggestions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer and phone help

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service! Knowledgeable, patient, polite and on time!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad reinstalled applications

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent reinstalled windows 11 and all applications after inserting a new internet card.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is exceptional

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up my new computer at home and was professional and friendly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad helped me organize the apps on my bravi

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent helped me with my apps on my Bravia Sony tv. I added YouTube tv and removed Direct Tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer and Printer repair.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent completed the job to my satisfaction. He was helpful and courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    serviced my computer

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very happy with service person , He stayed till he figured out why I couldn't get on internet

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent, professional, friendly, helpful service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They fixed my laptop BIOS issue without having to wipe the hard drive. All good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was diligent and friendly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed my security programs and corrected my errors

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geeks!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and knowledgeable, very pleasant and I'm happy with their service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional and friendly Geek Squad member! He even left his phone number, if I needed additional help.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad quickly diagnosed my computer issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent Mike was super knowledgeable and great dude!! Would highly recommend for any home computer job.

    I would recommend this to a friend
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