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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 7349 reviews

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95%
would recommend
to a friend

Customers are saying

Customers value the knowledge, service, and professionalism of the on-site technicians, frequently praising their expertise in resolving computer issues and ensuring efficient installations. Positive feedback also highlights the ease of use and problem-solving skills demonstrated by the agents. While some customers experienced connectivity issues, the overall experience was overwhelmingly positive. The technicians' ability to quickly address and fix computer problems was a major point of satisfaction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 137 Showing 2,721-2,740 of 7,349 reviews
  • Rated 5 out of 5 stars

    Geek Squad repaired our computer

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were having trouble with our computer and the geek squad representative, Christopher, fixed everything in record time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome technical service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Justin was awesome in resolving our issue. It took time and extra effort to understand our need and resolved the issue. I completely recommend protection support based on my experience!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tenacious

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent tried everything possible to get a damaged flash drive to work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad saved my life!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad helped me install my printer cartridge!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was exceptional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected my t.v. and sound bar and explained how to work it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent, professional, friendly, helpful service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They fixed my laptop BIOS issue without having to wipe the hard drive. All good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I-pad set-up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set-up our new I-pad and verified the data transfer. He was very professional and timely.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad fixed my computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent fixed my computer and added new drive and now I can run my program

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad zaps the bad guys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledgeable tech guy with exceptional people skills - on time and keeps the customer in the loop as to what is being done on the computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad reinstalled applications

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent reinstalled windows 11 and all applications after inserting a new internet card.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV & COMPUTER

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    VERY HELPFUL….GREAT CUSTOMER SERVICE … HELPFUL WITH EVERYTHING I NEEDED DONE ….

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Found the exact item I needed!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what I needed! The customer service is excellent! Very professional and knowledgeable!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good job

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He explained everything & fixed what was wrong. Nice guy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New computer hook up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chris Atkins is amazing!! Did a great job!! I couldn't have been more pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    He knew what to do

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    worked with two TV's for losing signal. He also explained and demonstrated what additional channels would interest me

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It took no time at all!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Joe was wonderful. He explained exactly what was troubling me and fixed it and my computer in a few moments.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did it again, another fix!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent listened to my problem, understood the need and fixed it. The password on my husbands computer wouldn't work and needed resetting.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad helped me organize the apps on my bravi

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent helped me with my apps on my Bravia Sony tv. I added YouTube tv and removed Direct Tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    serviced my computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very happy with service person , He stayed till he figured out why I couldn't get on internet

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I enjoyed meeting Carlos

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had in home service from geek squad, I enjoyed seeing the service performed.

    I would recommend this to a friend
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