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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 7356 reviews

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95%
would recommend
to a friend

Customers are saying

Customers value the knowledge, service, and professionalism of the on-site technicians, frequently praising their expertise in resolving computer issues and ensuring efficient installations. Positive feedback also highlights the ease of use and problem-solving skills demonstrated by the agents. While some customers experienced connectivity issues, the overall experience was overwhelmingly positive. The technicians' ability to quickly address and fix computer problems was a major point of satisfaction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 138 Showing 2,741-2,760 of 7,356 reviews
  • Rated 4 out of 5 stars

    Geek squad got me up and running again.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had several issues and they did have to come back and then I ended up having to take it in. However, when they got it fixed, all my files were there and someone came back to the house to be sure everything was the way it was before they had to reinstall Windows. They did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV & COMPUTER

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    VERY HELPFUL….GREAT CUSTOMER SERVICE … HELPFUL WITH EVERYTHING I NEEDED DONE ….

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad made my computer work better.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents detected/removed programs adversely affecting operation of the computer. Basic problem of Passport device not populated still exists. Agent says the OS is not allowing the device to populate/be used.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tenacious

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent tried everything possible to get a damaged flash drive to work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    fixed my printing problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Isaac Flores did a great job and fixed my problem, showed up on time, Very polite, and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Our tech listens and works hard so we understand.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were very pleased with our tech, he truly cares about his job and it shows. He has always helped two old folks out of a messes we always seem to be in.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Spotted the issue immediately.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledgeable and efficient. Spotted the problem right away. It was a dumb oversight on my part!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I could not be without this. I am on a first name basis with Jay who is patient and knowledgeable!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New computer hook up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chris Atkins is amazing!! Did a great job!! I couldn't have been more pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek Squad

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agent correcter all my computer issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sync my sync to my printers to my phone and computer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was exceptional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected my t.v. and sound bar and explained how to work it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad fixed my computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent fixed my computer and added new drive and now I can run my program

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loved the agent’s ability to make everything work!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was great. He sorted out a complicated wifi menagerie.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Michelle computer problems.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Michelle is amazing and so knowledgeable. I will always want her to resolve my concerns.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I enjoyed meeting Carlos

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had in home service from geek squad, I enjoyed seeing the service performed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected my computer and trouble shooter the problem I had with my internet and Orbi

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I am glad I called

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a call from someone and it seemed that they were not from the Geek Squad so I called to check it out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jeremy was a genius! Fixed my computer, printer, thermostat and fixed all my internet problems. Very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad answered all my questions.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs did a great job of answering all my questions.

    I would recommend this to a friend
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