Outlet EventEnds Jan. 19. Limited quantities. No rainchecks.Shop now

Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 7349 reviews

Rating Filter

Pros mentioned filter

Cons mentioned filter

95%
would recommend
to a friend

Customers are saying

Customers value the knowledge, service, and professionalism of the on-site technicians, frequently praising their expertise in resolving computer issues and ensuring efficient installations. Positive feedback also highlights the ease of use and problem-solving skills demonstrated by the agents. While some customers experienced connectivity issues, the overall experience was overwhelmingly positive. The technicians' ability to quickly address and fix computer problems was a major point of satisfaction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 142 Showing 2,821-2,840 of 7,349 reviews
  • Rated 5 out of 5 stars

    Geek Squad tech was excellent

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Joshua was excellent, very knowledgeable and did a great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sale person

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent helped with soft wear questions and scheduled a home install

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Updated computer.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent repaired my computer and updated programs and changes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    repair went fine

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    everything went fine, and the technician was very nice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek squad had it working smoothly

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent connected my three devices and they share e-mails

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Performance

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cody, as usual, was just excellant. We offered our guest bedroom.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    service with a smile

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good, on time, knew what they were doing xxxxxx

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer help

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed help to remove paper and realign printer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad agent was great! Sonny knows what he’s.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very pleased with my agent. Everything was done perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    agent detected home computer issue within 3 mins,

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    agent stewart mullen is outstanding. he is highly proficient in his job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect work on comuter set up

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent Uriah did excellent work with computer set up and explanations.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Somewhat happy but not totally.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The problem was fixed but not the way the agent wanted to fix it. Best Buy could not provide me with the tech to fix it totally. Somewhat happy but not totally.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dakota

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    updated my Norton 360. Got my Norton working. now have protection

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up mew computer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a list of questions & the agent was very thorough & patiently answered each. I appreciated him not techie talking, but explaining.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional and what I asked for

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent (Joe) helped me with all the questions I had

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad reset my computer in 2 minutes

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a simple repair and was done in a few minutes. Good job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arlo cameras

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent reset, calibrated existing Arlo cameras and explaining what was wrong.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great job

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys and gals are life savers for me.. I'm ole school.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service completed properly in short time.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent attached my new laptop to printer and wi-fi.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Password possibilities

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a total tech come to my home to help me with managing passwords.

    I would recommend this to a friend
Sponsored