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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 7356 reviews

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95%
would recommend
to a friend

Customers are saying

Customers value the knowledge, service, and professionalism of the on-site technicians, frequently praising their expertise in resolving computer issues and ensuring efficient installations. Positive feedback also highlights the ease of use and problem-solving skills demonstrated by the agents. While some customers experienced connectivity issues, the overall experience was overwhelmingly positive. The technicians' ability to quickly address and fix computer problems was a major point of satisfaction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 146 Showing 2,901-2,920 of 7,356 reviews
  • Rated 5 out of 5 stars

    Very professional.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional. Television set up was done with careful consideration to the owners home and personal space.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super Geek !!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service throughout Mr Jensen is a great asset to your organization ! I appreciate his knowledge and expertise.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fixed my computer issues.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician Edwin helped me with my computer issues

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very thorough, well worth the visit

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure of what was going on with my home pc, had several in store and virtual checks, the home visit sealed the deal on what i needed to do, well worth it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Same day

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was able to make appt for the same day I called. Quick response.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was having challenges with my mesh network and connection of my Sonos speckers. Geek squad help me get the setti g corrected and now everthing is working as expected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad resolved my computer screen problem.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent resolved the problem I was having on my computer screen, and he explained this problem and solution to me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fixed my desk top computer issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent arrived in a timely fashion and was very quick to diagnose and resolve the problem

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad fixed my computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Richard was very helpful. my computer was locking up and he stopped it. He was very pleasant and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worked in mt goggle calendar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really always have a wonderful experience, my tech was awesome.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A good clean-up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent cleaned up my computers and allowed various functions to work properly. However, he had little experience with Outlook or how to connect other than to buy a newer version.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very knowlegeable about the printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up my printer! Set up my HP Ink and show me how to operate my printer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek software repair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek found the problem with my Email sync and made repairs very knowlrdgable

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Secure network and router.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish i had them back. Answered all my questions and was very helpful. A great service. My network and computer is secure. Have had idenity theft before so much needed assistance. Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recently updated my router!!!!!!!!!!!!!!!!!!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GEEK Squad Service has been terrific! Never a hassle!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP Laptop tweaking!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent in-house service and instructions by Andy R!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad didn’t transfer the thumb drive from M

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The problem is that when I bought the new one Geek Squad didn’t put the new thumb drive into my new HP laptop so now I can’t Use my mouse

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Help for printer install on site by Geek Agent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    replacement printer was delivered last Friday on Thursday as scheduled. I've scheduled my Geek Agent to do an on site install for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fix my Imac

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech fix my Imac…knowable..professional Recommend Totaltech

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was a great help.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The young men working at Geek Squad were courteous and helpful. very patient.

    I would recommend this to a friend
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