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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 7356 reviews

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95%
would recommend
to a friend

Customers are saying

Customers value the knowledge, service, and professionalism of the on-site technicians, frequently praising their expertise in resolving computer issues and ensuring efficient installations. Positive feedback also highlights the ease of use and problem-solving skills demonstrated by the agents. While some customers experienced connectivity issues, the overall experience was overwhelmingly positive. The technicians' ability to quickly address and fix computer problems was a major point of satisfaction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 149 Showing 2,961-2,980 of 7,356 reviews
  • Rated 5 out of 5 stars

    fixed my printer quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    guys were very kind and knowledgeable. explained everything so I could understand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Agent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got to the problem and quickly fixed it! Send Shane again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solution was made quick!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Told us the ring didn’t work and needed a new one!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tecommend the Geek Squad to all my friends! Great service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent address my printer issues with patience & courtesy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixed home Wi-Fi quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was able to fix my home Wi-Fi connection

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    a happy customer (those are hard to find)

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was happy with the work, the people I talk to answered all my questions, but all my information was removed & it took me forever to get it back on. but, I still trust Best Buy [&would recommend it to anyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad had the issue fixed quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always have great help when I go to Geek Squad or have in home service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iI do not understand

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    served my need on tech knowledge. She was polite lady

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad responded to all questions.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Many questions -- all covered. Phone, emails, zoom, mouse, printer. So much accomplished in short time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer Desktop and Laptops.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very satisfied with the service I received from Justin.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was awesome.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up my new hard drive and showed me features I was not aware of.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fixed printer not responding to comput

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent!!! On time, great communication & knew what to do!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My computer was attacked with a virus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad agent checked to make sure I no longer had the attack of virus on my computer.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad were very friendly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The GeekSquad mounted my new TV very quickly. They did agree a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kriten was very helpful with the questions we had.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kristen assisted us with our printer, phone and laptop. Took the time to make sure we understood and even showed us how to print Photo pictures.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent updated my computers to function more rapidly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Universal Remote Control

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Speedy Service and knew exactly what to do...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just had the Geek Squad come to help me with questions about my computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reprograming my laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The help that your Geek Squad tech gave me with my laptop was very helpful. He fixed my problem and my laptop now works great.

    I would recommend this to a friend
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