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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 7356 reviews

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95%
would recommend
to a friend

Customers are saying

Customers value the knowledge, service, and professionalism of the on-site technicians, frequently praising their expertise in resolving computer issues and ensuring efficient installations. Positive feedback also highlights the ease of use and problem-solving skills demonstrated by the agents. While some customers experienced connectivity issues, the overall experience was overwhelmingly positive. The technicians' ability to quickly address and fix computer problems was a major point of satisfaction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 152 Showing 3,021-3,040 of 7,356 reviews
  • Rated 5 out of 5 stars

    Geek squad made sure everything was working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes did a good job Will use the geek squad more often

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My computer works now!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent arrived on time and took care of my problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Devices connected properly and programs downloaded

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech was very helpful & did a great job getting everything to work properly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great guy worked quickly and was very polite and i will use him again if i need help again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tech. He explained the issues and solutions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad came to my house

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledgeable agent came and explained why my USB-C was not display compatible

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Connectivity issues were solved

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was timely, knowledgeable, precise and personable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Networking repairs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys we're early and very helpful with my issues

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is fast and competent. Pefect.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy goes above and beyond to make sure everything is complete and done correctly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad very good.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The printer works great. Very good for the price. Thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixed my computer issue.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents worked until my computer was fixed, with patience and determination!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixit

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was awesome and caring. Would like to have him again.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Long waiting times in the customer service lines at the store. Long waiting period of time for technician's service appointment within two weeks. I need faster, shorter, consistent services.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    David setup our new surface and upgraded our existing one. Did many connections that were needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Efficient and fast.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent Austin was right on time and discovered my problem immediately, corrected it and stayed with me to be sure I could carry on.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech knowledge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very pleased with the professionalism and expertise of the representative.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is a savior for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad service is excellent - gives me peace of mind knowing they are available

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Did a needed check and update to my computer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician ( I always request the same one) is one of the best. He’s fast, efficient and I trust him with my personal property.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Geek Squad in my corner always there for when you lease think you need them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech Support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech Support very helpful. I give them an excellent rating.

    I would recommend this to a friend
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