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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 7356 reviews

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95%
would recommend
to a friend

Customers are saying

Customers value the knowledge, service, and professionalism of the on-site technicians, frequently praising their expertise in resolving computer issues and ensuring efficient installations. Positive feedback also highlights the ease of use and problem-solving skills demonstrated by the agents. While some customers experienced connectivity issues, the overall experience was overwhelmingly positive. The technicians' ability to quickly address and fix computer problems was a major point of satisfaction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 154 Showing 3,061-3,080 of 7,356 reviews
  • Rated 5 out of 5 stars

    Installation of Microsoft

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed Microsoft on laptop quickly and professionally. Very pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer not working now ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gentleman was on time a installed ink showing me how it worked

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 3 out of 5 stars

    Geek service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they don't have enough people in the store in Mohegan Lake, NY. The Geeks are good, always. It's Best Buy that has changed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The agent connected desktop to my wireless printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I could not send something to be printed to my wireless printer. The agent fixed this. Yea!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer, Laptop and security system.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service by Tech support Chuy and Ed always. Super knowledgeable. Thanks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Verizon visual voicemail

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent tried to fix my phone but couldn't. Sent me to Verizon

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tony did a great job for me in fixing what was needed on my computer. I am very happy with the way it is working now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was prompt and efficient. Explained how to get maximum clarity on new TV

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Time consuming to arrange an appointment.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They tried their best but still were not able to solve the problem in the new computer. I use my tablet and phone. Microsoft does not want to recognize my Gmail address and password in the new computer. They still recognize the old one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer repair.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Diagnosed and repaired a number of issues on Apple Mac.

    I would recommend this to a friend
  • Cons mentioned:
    Hard drive

    Rated 3 out of 5 stars

    computer desk top

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The online agent mess up my computer and I had to take it to Geek squad to have it reset it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Did it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, so good. Hope the printers stay fixed and keep working.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad cleaned up my computer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Tech squared my computer away & it's now faster than it's been since new.. Great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    none

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the air is much fresher and has diminished allergy reactions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Total tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivered and unboxed and programmed it all to work with my surround sound

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad removed my computer malware.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents quickly removed the malware from my computer, checked my security settings, and did an upgrade to help prevent further problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad helped me with understanding of some things on my computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    In home repairs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They replaced the mother board of my Tv and did all the repairs in my home

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Desk Top Maintenance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did in-home maintenance on my desktop. Josh Cramer was awesome!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Efficient friendly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents diagnosed my range issue and were able to offer solutions

    I would recommend this to a friend
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