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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 7356 reviews

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95%
would recommend
to a friend

Customers are saying

Customers value the knowledge, service, and professionalism of the on-site technicians, frequently praising their expertise in resolving computer issues and ensuring efficient installations. Positive feedback also highlights the ease of use and problem-solving skills demonstrated by the agents. While some customers experienced connectivity issues, the overall experience was overwhelmingly positive. The technicians' ability to quickly address and fix computer problems was a major point of satisfaction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 156 Showing 3,101-3,120 of 7,356 reviews
  • Rated 5 out of 5 stars

    Always dependable!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having problems with my computer. Brian did an excellent job, was very nice, knowledgeable and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up my new computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got everything transferred to my new computer! Took some doing but it all works!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Took care of us + other items

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cody fixed our initial issue plus a few additional issue that came up before he arrived - grat JOB

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional Electronic Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The new computer, printers and battery backup system were set up quickly and efficiently.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad - Scott 4/14/2023

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helpful, knowledgeable, reliable, prompt. Worthwhile.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Rep. Did Excellent Job Helping Us

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agent helped me with my Computer and also with Our TV and did an Excellent Job in fixing both.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeks get 5 stars.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up new modem/router. Reset all devices to new WIFI. All efficient and accurate. Great service.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Home service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wait time for service is about 2 weeks. Techs are knowledgeable. Home service written documentation is hard to get.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad to the rescue!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On Time, efficient, instructions explained and written down. We love the Geek Squad!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    The 1st guy a couple weeks ago hooked up hooked up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not sure what happened but they didn't show up. I was surprised when they said they would come in the morning be in Christmas Eve and all. I wish they would have gave me a heads up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Connection of all devices done within an hour.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV & sound bar and connected all my phone & computer.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad showed me how to correctly send picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This person made sure my Apple cell phone was working correctly when he sent pictures from my phone to another party.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    computer and accessories installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent refreshed my computer, printer, and monitors, got them all connected and working properly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fixed my computors

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He did a wonderful job and would recommend him to anyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad solved my issue on the printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad solved my problem on the issue of my printer. Job well done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was helpful in a short tutorial of the laptop use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer is fixed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My printer did not work and the agent fixed it. Now it works.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helped with my Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fixed my Computor very courteous and careful being sure his shoes were covered and wore a mask

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    friendly and knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a new keyboard and mouse for a better gaming experience, his insight was very helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad checked out my computers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad determined that my satellite internet service caused the strange things that had been happening with my computer.

    I would recommend this to a friend
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