Customer Ratings & Reviews

Geek Squad is the best. They arrive on time, know how to act in someone else's home, and are polite, professional and highly competent. They go out of their way to fix your problem and are the best thing about the company. Unfortunately, I needed a service redo since the computer died within 2 weeks of buying it, but they made it all better, handled the exchange and the data transfer redo.

The agent who entered our home was courteous, competent, and patient in assisting my wife in entering information in her computer.

Agent Chip was wonderful in updating our computer E-mail etc. after we decided to use this PC as our Master after moving to Florida as our homestead. He was very nice, made all the changes we wanted and provided good judgement as to our updates. Agent Chris is truly recommended for those that need installation and updates to their computer.

Timothy did an excellent job of getting my pc “unstuck” & getting my printer up & running. Also installed anti virus protection for me & ordered an ink cartridge for me. So pleased with him & with Best Buy. Thanks a lot!

Martin was excellent: punctual, courteous, knowledgeable, answered all questions, proficient, professional and highly recommended. Geek Squad has an excellent employee in Martin. Thank you!

The technician showed up on time, was personal and professional. He displayed excellent knowledge of my issues and made recommendations and corrections to my home theater equipment. I was very thankful for and impressed wth his service.

Agent Kyle was prompt, courteous and knowledgeable but after running various scans for an hour, advised me I needed to take my PC to the store for more advanced tests.

The agents mounted my TV and all that came with it. They did it quickly and cleanly and made sure I knew what I needed to know to make everything work the way it was supposed to.

The agent installed my Roku on my televisions, set up my channels. So easy to use now! Second agent came another day and quickly fixed my issues with my desktop computer. Both agents were very kind, patient, and pleasant.

Jeffrey made a home visit to help with connectivity issues with my laptop and was wonderful. He was knowledgeable, friendly and very respectful of my little techy knowledge! All problems resolved quickly.

Helped set up my computer, connect printer and get all my tools set up.

Phillip kept me advised as to his arrival time and was absolutely punctual. He spent circa two hours answering my questions and upgrading several important apps. He was friendly and exceedingly efficient! I recommend him highly.

The agent was very patient and honest about the request I’d made on the 20th of December 2024. He informed me of a better way of accomplishing the things needed to accomplish the varying task and challenges. He also assisted me in purchasing the My Best Buy Total- Yearly Membership!!! I look forward to the services provided my new membership.

The technician caome to our home and got my computer operating . whe had a virius and he cleaned the computer and made it opeerate like new. I have called on the Best Buy service for both temevision and computer in home repairs and have appreciated the service everytime the have been in our home both in california and Arizona. Great service!!!!

Shout out to the Geek Squad, Jose Nino. explained to me what he was doing and had me view anything he had done. If I wasn't sure if that's what I wanted he'd show me other examples. Very patient to one who is not tech savvy !

the agent fixed my tv and i did not need help at home so that saved me 149.00 so i saved all this moneythey helped me alot i thanket them awhole lot.

Excellent customer service . Was very polite and efficient. Cleared up remaining boxes and disposed them. On time and worked consistently. Asked if there were any other question upon completion.

Due to delays in receiving all ordered items, my tech, Chad had to be rescheduled to Aug 10. When he arrived, he did an excellent job of setting up my new system and was sensitive to and apologized for Best Buy's delay in getting all my ordered items to me.

Person was friendly and seemed to be knowledgeable! He was able to adjust my computer around the Google Update which blocked my email and other apps. That required going into Google Search and entering! He mentioned rebooting my TV by unplugging and that worked!

The Best Buy technicians installed my new TV quickly to all devices and were very professional and a pleasure to deal with.