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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 7356 reviews

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95%
would recommend
to a friend

Customers are saying

Customers value the knowledge, service, and professionalism of the on-site technicians, frequently praising their expertise in resolving computer issues and ensuring efficient installations. Positive feedback also highlights the ease of use and problem-solving skills demonstrated by the agents. While some customers experienced connectivity issues, the overall experience was overwhelmingly positive. The technicians' ability to quickly address and fix computer problems was a major point of satisfaction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 165 Showing 3,281-3,300 of 7,356 reviews
  • Rated 5 out of 5 stars

    Thanks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent solved my problem quickly and most courteously manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer is working just fine now.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A complete diagnostic was performed on my computer. All questions were answered clearly. Great job.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Could Have Been Better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up my new printer so it could communicate wirelessly. Unfortunately, she didn’t allow enough time to answer all of my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Customer Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent Chad provided the very best Customer Service! He got our new iMac up and running for us in no time!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Lap Top Problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to return 2nd time and problem could not be solved. A GEEK SQUAD Tech came to my home to solve the issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jack

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional and friendly. Timely service and knowledge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    In-home Geek Squad Support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great guys. Great help. Tech savvy. Open and honest with patience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer Mac

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent Lyle was outstanding. He helped me recover my passwords and reset them all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Saviors

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Courteous, knowledgeable, honest, friendly. Able to provide UNDERSTANDABLE information

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service call.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent resolved all our PC issues. He was knowledgeable and very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Finally, it works!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alan was prompt, skilled, and an excellent communicator.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad agent saved the day!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent cleaned up hard drive and took care of fragmentation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    He did exactly what I needed.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Joe Enyart did a great job helping me with my computer/printer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad services

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent adjusted and set up printer and iPad connection. He added Webroot protection to computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP Computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Competent and personable. A computer expert. Stays until all problems are resolved.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad group

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent arrived on time, did what was asked, was polite, listened carefully.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed webroot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agent installed webroot on our laptop and gave helpful lessons to us. he was great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    quick & thorough

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    got technology working in three rooms, tv, roku, antenna

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Device support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Device support is very helpful. The alternative is frustration

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job by the Geek squad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The young man arrived on time and did a great job. Took care of our wi-fi issue and reset a digital satellite clock for us.

    I would recommend this to a friend
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