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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 7349 reviews

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95%
would recommend
to a friend

Customers are saying

Customers value the knowledge, service, and professionalism of the on-site technicians, frequently praising their expertise in resolving computer issues and ensuring efficient installations. Positive feedback also highlights the ease of use and problem-solving skills demonstrated by the agents. While some customers experienced connectivity issues, the overall experience was overwhelmingly positive. The technicians' ability to quickly address and fix computer problems was a major point of satisfaction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 180 Showing 3,581-3,600 of 7,349 reviews
  • Rated 5 out of 5 stars

    Good service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was thorough and friendly. He corrected all of the problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our service rep was very helpful, professional and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledgable courtious, and patient with senior no

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even though a late bloomer, entering the twenty first century and all innovations, is exciting!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad got my TV working again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad reset our TV and reconnected the cable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    In home Geek service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent Wilson is genius. he has tuned up my devices several times.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So helpful and I highly recommend the Geeks for anything you might need with any of your products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Agent fixed my pc.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PC had a problem. Agent cleared the problem on my pc.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lap Top Hard Drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Johnstown Geek Squad finally took care of my computer issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Uploading Computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    documents from old computer were successfully downloaded

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    trouble shooting in multiple issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got my computer and printer working in no time. Checked the router and answered my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad cleaned up issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent cleaned up our computers and sol ed our issues

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    He did a good job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agent cleaned my computer after it was compromised.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad agent set up my new laptop and connected it to all my printers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Got my PC working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent did a great job getting PC working. Good advice on cleaning up unnecessary programs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent patient service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    But still can’t connect to sound with the other people on my end using Zoom.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Office and i-Cloud misfit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad assessed the misfit and determined that there was nothing that could be done to rectify the problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad helped us alot

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad helped us fix our printer and also instructed us on various other tech issues

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad repaired my printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent fixed my printer so I could print things from my computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad fixed my internet connection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent had my internet problem solved and fixed in a few minutes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad set up my monitor

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad also help my sister with her computer. The agent went beyond his job.

    I would recommend this to a friend
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