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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 7346 reviews

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95%
would recommend
to a friend

Customers are saying

Customers value the knowledge, service, and professionalism of the on-site technicians, frequently praising their expertise in resolving computer issues and ensuring efficient installations. Positive feedback also highlights the ease of use and problem-solving skills demonstrated by the agents. While some customers experienced connectivity issues, the overall experience was overwhelmingly positive. The technicians' ability to quickly address and fix computer problems was a major point of satisfaction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 26 Showing 501-520 of 7,346 reviews
  • Rated 5 out of 5 stars

    Tv mounted

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tecks mounted the 85 inch tv perfectly and no. Witted are showing. This was a great installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad evaluated my desktop computer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent took lots of time with me and with my computer to answer my questions and also to address questions from my daughter. Computer issues were addressed and updated.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Maximized new laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent made all requested adjustments in a timely, professional and courteous manner.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Keep mom happy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your agent was on time and very helpful to clarify some issues for my wife on her Kindle. When mom is happy (with her Kindle) we all are happy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek tec optimized my computer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tec was on time with a mask. He asked what the issues were with my computer. in about 45 minutes he finished. He explained what he had done and asked if I had any other questions. He took the time to address my questions. He was polite throughout his stay.

    I would recommend this to a friend
  • Pros mentioned:
    Efficiency

    Rated 5 out of 5 stars

    Geek squad fixes computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent came out and fixed my computer and did an excellent job doing it. I now have excellent internet service and faster time. My computer was so slow before and now it doesn't take no time to get into my email. He did an excellent job.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad provided service to my desktop computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician (as always) was knowledgeable, helpful and answered questions I had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad WiFi Problem solved quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The (Geek Squad) guys are amazing. Very patient with little old ladies and so personable and gifted as they know exactly how to solve problems.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Home service for computer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    James was very professional , helpful and informative. We will definitely ask for him for our service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer maintenance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Called to have an in home appointment set up. Spoke to Lika and she was very helpful. Process was quick and easy and I was very happy with how professional Like was for my request.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Printer help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad representative was able to enable my printer almost immediately. I was pretty sure that it was a simple fix, but I needed help.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Thomas solved my issue and educated me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thomas quickly assessed the problem that stopped my progress and, having encountered it previously, corrected it. Additionally, he provided information that we lacked on several items concerning MS 10. We will specify Thomas respond to any future need for assistance.

    I would recommend this to a friend
  • Cons mentioned:
    Hard drive

    Rated 5 out of 5 stars

    My computer wasn't opening properly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Joel was terrific. He was able to determine that my hard drive was blown. Then, he was able to access a number of documents that I hadn't back up, put them on a USB drive and upload them to my laptop. I couldn't be happier with the service I got. A+++

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    in home repair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second in-home visit and the tech was very knowledgeable, and friendly, plus repair was finished in short order.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Computer repair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent, Nouman, did an excellent job of resolving a computer problem. We greatly appreciately the quality of his service and his pleasant demeanor while doing his work. We will ask for him for all future in-home service.

    I would recommend this to a friend
  • Pros mentioned:
    Efficiency

    Rated 5 out of 5 stars

    Repaired the home computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician was awesome and resolved the problem in a couple of minutes. Was prompted and very efficient. Thank you Geek Squad!!!

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Geek squad inperson visit was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service Matthew was very knowledgable and helpful

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Doorbell Ring

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad came out and help us with our phones to get into our Ring doorbell. She was great, and very professional at doing her job. Thank you! Ron k 12/14/2022

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    MrsJoan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent that helped me with my computer problems was very knowledgeable. He has been here before and both times fixed my problems and explained what I needed to know to help me understand the process to take care of some things myself

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service - thanks.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Isaac made the transaction simple - he recommended which TV to purchase based on our use, and installed it including programming all options. Easy and painless. Thanks!

    I would recommend this to a friend