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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 7356 reviews

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95%
would recommend
to a friend

Customers are saying

Customers value the knowledge, service, and professionalism of the on-site technicians, frequently praising their expertise in resolving computer issues and ensuring efficient installations. Positive feedback also highlights the ease of use and problem-solving skills demonstrated by the agents. While some customers experienced connectivity issues, the overall experience was overwhelmingly positive. The technicians' ability to quickly address and fix computer problems was a major point of satisfaction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 26 Showing 501-520 of 7,356 reviews
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Keep mom happy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your agent was on time and very helpful to clarify some issues for my wife on her Kindle. When mom is happy (with her Kindle) we all are happy!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    iPad and printer hook up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dylan hooked up iPad and connected it to my printer and answered my questions. Very professional and at the same time very easy to work with. I’d say Dylan is an asset to your company.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Doorbell Ring

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad came out and help us with our phones to get into our Ring doorbell. She was great, and very professional at doing her job. Thank you! Ron k 12/14/2022

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    The tech person did a good job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The resetting and adjustments needed on my computer were expertly done. The tech was friendly, knowledgeable and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service - thanks.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Isaac made the transaction simple - he recommended which TV to purchase based on our use, and installed it including programming all options. Easy and painless. Thanks!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Computer repair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional did a great job. Showed up on time, and I was very pleased with his work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad WiFi Problem solved quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The (Geek Squad) guys are amazing. Very patient with little old ladies and so personable and gifted as they know exactly how to solve problems.

    I would recommend this to a friend
  • Pros mentioned:
    Efficiency

    Rated 5 out of 5 stars

    Geek Squad diagnosed my PC and got me working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was quite punctual and immediately got to work to run diagnostics on my PC. He was definitely well versed in what he was doing and had reached a working solution within 30 minutes. Couldn’t have been happier with the results.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Printer help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad representative was able to enable my printer almost immediately. I was pretty sure that it was a simple fix, but I needed help.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad relieved all of my computer concerns

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer clean up for security purposes. Brian was professional, kind and informative exceeded my expectations.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad and instore were great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Vance from the Geek Squad was wonderful. He was professional, knowledgeable and kind. He is a quality young man. Tim, the GM, was just as nice and helped me get what I needed - efficiently and with a smile

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer was installed and old data transferred. Everything was perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Iphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Transfer data from my android to iPhone. Took time but the tech was very savvy. I love the Geek squad. I use them a lot for problems that come up. Its worth the money. Covers my new iPhone too!!!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    GEEK SQUAD fixed desk top computer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was friendly, courteous, and very professional. He answered my questions and showed me how to do it myself. The Geek Squad saved my day.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek squid installed my computer and fixed printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The people that helped me during my new computer experience were the best! Knowledgeable, personable and downright pleasant. Enjoyed working with them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv mounted

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tecks mounted the 85 inch tv perfectly and no. Witted are showing. This was a great installation.

    I would recommend this to a friend
  • Pros mentioned:
    Efficiency

    Rated 5 out of 5 stars

    Repaired the home computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician was awesome and resolved the problem in a couple of minutes. Was prompted and very efficient. Thank you Geek Squad!!!

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Installed chromebook in a short time.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent William is obbiously an expetienced employee. I was pleased with his service. Only wish he had more time to answer a few more questions but will ask when he comes to insrall my orinter

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was amazing. He set everything up and even took my old computer.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    in home repair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second in-home visit and the tech was very knowledgeable, and friendly, plus repair was finished in short order.

    I would recommend this to a friend
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