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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 7346 reviews

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95%
would recommend
to a friend

Customers are saying

Customers value the knowledge, service, and professionalism of the on-site technicians, frequently praising their expertise in resolving computer issues and ensuring efficient installations. Positive feedback also highlights the ease of use and problem-solving skills demonstrated by the agents. While some customers experienced connectivity issues, the overall experience was overwhelmingly positive. The technicians' ability to quickly address and fix computer problems was a major point of satisfaction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 27 Showing 521-540 of 7,346 reviews
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    GEEK SQUAD fixed desk top computer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was friendly, courteous, and very professional. He answered my questions and showed me how to do it myself. The Geek Squad saved my day.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were just wonderful. They were able to install the Fire Stick & get me Viewing, Thanks so much!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Alex was great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alex is excellent and the all questions-how my icons from screen and cell phone print, scan and faxes.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    iPad and printer hook up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dylan hooked up iPad and connected it to my printer and answered my questions. Very professional and at the same time very easy to work with. I’d say Dylan is an asset to your company.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek squid installed my computer and fixed printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The people that helped me during my new computer experience were the best! Knowledgeable, personable and downright pleasant. Enjoyed working with them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service! Good customer service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledgeable friendly and all was installed exactly as requested.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Computer Issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent helped me get things straightened out on my computer and explained things to me in terms I understood..

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    The Geek Squad techs fixed my computer issues.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two gentlemen were very respectful, polite, courteous, knowledgeable, and professional. They explained everything in terms that I understood very easily. It was a pleasure to meet both of you. Thank you so very much to both of you for everything! Sincerely, Donna

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    COMPUTER TUNE UP

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jason DeFontes & Rafel were excellent and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So that's how it's done!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I looked up and realized that I had so many devices and paid services I was lost in technology.. Fortunately one of the services I bought included geek squad..I couldn't even keep up with what they were asking me to do so they set up an appointment and came to do it for me ..I can't say that I now know how to do everything in all the devices I bought. But I can definitely do the things that I intended to do when I got them

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Got my computer up and running quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent got everything up and running quickly. He answered all my questions in a way I could understand. He did a great job.

    I would recommend this to a friend
  • Pros mentioned:
    Efficiency

    Rated 5 out of 5 stars

    Computer issues.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent corrected problems with my computer efficiently.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Every problem solved!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech person did everything he could to complete the desired task. He also addressed other issues & offered solutions & fixed the problems.

    I would recommend this to a friend
  • Cons mentioned:
    Hard drive

    Rated 5 out of 5 stars

    Fast and expert diagnosis of the malperformance.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very bad performance issues with my desktop computer. Geek Squad found a number of hard drive failures and recommended installation of a new SS hard drive. Installation was performed promptly and corrected performance issues.

    I would recommend this to a friend
  • Cons mentioned:
    Hard drive

    Rated 5 out of 5 stars

    Geek squad gave great computer support!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Michael helped me with my computer and made me aware my hard drive was on the brink! He was helpful, knowledgeable and kind.

    I would recommend this to a friend
  • Pros mentioned:
    Efficiency

    Rated 5 out of 5 stars

    Improve home theater sound quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent corrected the sound quality and provided information on how to alter the equipment for varying and preferred performance. Better than expected results.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Money well spent and I would highly recommend.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional. Have the ability to work with but not talk down to non tech savvy people. Very helpful and answered all questions.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad clearly a step above

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came on time and was very knowledgeable about the inner working of the computer. Fine tuned my computer and gave it his blessing and left.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All Went well. They installed the frig and were out in a short time. They were helpful in removing the old frig and installing the new one. They were pleasing in their dealing with me which is what I want in people I deal with.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    geek squad repair laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the technician was friendly and knowledgable. thank you

    I would recommend this to a friend