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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 7356 reviews

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95%
would recommend
to a friend

Customers are saying

Customers value the knowledge, service, and professionalism of the on-site technicians, frequently praising their expertise in resolving computer issues and ensuring efficient installations. Positive feedback also highlights the ease of use and problem-solving skills demonstrated by the agents. While some customers experienced connectivity issues, the overall experience was overwhelmingly positive. The technicians' ability to quickly address and fix computer problems was a major point of satisfaction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 52 Showing 1,021-1,040 of 7,356 reviews
  • Rated 5 out of 5 stars

    Computer repair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brendon Cooper got rid of the virus and got my computer running very well

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Great Tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    MY tech was wonerderful! On schedule and answered all my Questions!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great support and Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our tech was great! Explained everything to me, offered a couple of different options at different price points. Didn't try to talk me into an expensive solution and made sure everything was up and running. Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad to the rescue!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had been trying to get my computer connected to dual monitors, extending the display area. But no matter which connector I tried, I was only getting a duplicate display. In taking with the Geek Squad agents before hand, she was able to diagnose the issue and arrive the next day with the correct accessory.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Geek Squad-Computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service on computer & printer. Good to recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A good deal never lasts. GREED is # ONE.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was prompt & very knowledgeable & had the problem taken care of in short order. I really like being a member of the Geek squad now, but the new pricing that goes into effect when my contract expires, puts this privilege clear out of sight. Being on a disability income absolutely prohibits the possibility of staying a member.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad to the Rescue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s great to have Best Buy products installed by Geek Squad agents! They get it done right!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad got my computer running!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick, easy and thorough. Tech was very helpful. Up and running in no time. They've never let me down

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    geek squad installed my netgear modem router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best of the best.... I have no complaint they were great known what to do

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Fixed my printer quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent corrected the problem with my printer. He was very knowledgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the guy was very nice and did not waste my time, he looked at it and said I would have to take it in.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Repaired computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My brand new HP Envy computer wouldn't shut off and your agent Johnathan Spinner was able to fix it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad repaired my computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent Toby did an excellent job of repairing my computer quickly and completely

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    got my printer working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Representative that came to my house, Jose, was excellent. VERY helpful, recommend him again to anyone!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New computer and printer installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent coordinated my new computer with my two printers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    agent repair computer everything working good thank you

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Help With WIFI

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Good Service. Would recommend Geer Squad Member

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Thank you geek squad.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent setup new computer and all attachments and made sure this old lady understood how to use everything.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad was fantastic!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agent was friendly, helpful & knowledgeable.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek squad representative hooked up my printer!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connected my Lenovo computer to my printer! He was very efficient and polite! Very happy!

    I would recommend this to a friend
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