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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 7356 reviews

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95%
would recommend
to a friend

Customers are saying

Customers value the knowledge, service, and professionalism of the on-site technicians, frequently praising their expertise in resolving computer issues and ensuring efficient installations. Positive feedback also highlights the ease of use and problem-solving skills demonstrated by the agents. While some customers experienced connectivity issues, the overall experience was overwhelmingly positive. The technicians' ability to quickly address and fix computer problems was a major point of satisfaction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 54 Showing 1,061-1,080 of 7,356 reviews
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Did a Maintenance Check up on PC.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did maintenance on PC. Was very knowledgeable on PC. Took time to explain what he was doing so I could understand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    When he comes to the house for sure he will go a .

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t put up my tv yet but I am working with Ruan at Conroe store in TX. He is the reason I trust with Best Buy n bought total ring systems n my brand new home theater tv system. He is great n so helpful with so much knowledge that I am impressed with. He is a great asset to your store.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Trustworthy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very grateful for your service! I have ordered already 3rd time and always get completely satisfied. Competent, polite and patient!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone email

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent Jeffrey got my iPhone working to receive emails in about 10 minutes. I spent innumerable hours with other agents and they couldn’t seem to figure it out. In my view Jeffrey is brilliant. He also spent time coaching me about some of the subtleties of the iPhone which was very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gek Squad came to my rescue in a timely manner.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I lost my streaming after a Google update, and my agent found the correct button which had been hidden after the update. He went thru my computer system then and brought the icon butttons up to be easily reached. I felt very computer safe and comfortable after his visit.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Very knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent worked through internet/router issues. David did a great job.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Chuck M

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They quickly resolved the issue, with friendly helpful service

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very courteous on time. Free of charge can’t get better then that to fix a problem && extremely knowledgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the Best !!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Tech helped us with concerns with our computer and sinking other devices.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek squad repaired my computer system quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad person was very knowledgeable. and completed what I needed help with within a very short time.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    home wifi help smart devices

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As always very helpful and on time. These guys know what their doing!!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Logan was very informative and on time! He was here to fix our desktop.

    I would recommend this to a friend
  • Pros mentioned:
    Efficiency

    Rated 5 out of 5 stars

    Quick and efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad showed up early and completed the work to be done within an hour.

    I would recommend this to a friend
  • Pros mentioned:
    Efficiency

    Rated 5 out of 5 stars

    Correct backup problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knew the problem oncW explained and fixed it immediately

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad sorted out all the cords and old stuff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Efficient and knowledgeable. They explained what they were doing

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    knowledge is power

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Caleb was great. He was so courteous and helpful. He is very knowledgeable. He got everything fixed up for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Textom

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thé tech solved the problem quickly and was very courteous.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Total Tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well worth the cost for help with devices. Got several devices synchronized with home network

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Jason Newman

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jason Newman, should be a lead trainer, he know how to explain, in the most layman terms as to what he is doing and why.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a good job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad went over my computer and cleaned up what I did not need. He answered all of my questions and problems that needed to be answered.

    I would recommend this to a friend
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