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45575 Dulles Eastern Plz
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Sterling, VA 20166
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  • Front. Geek Squad® - Computing Device Support and Simple Repair.

Computing Device Support and Simple Repair

SKU:
7857287
See Details

Customer reviews

Rating 4.7 out of 5 stars with 7347 reviews

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95%
would recommend
to a friend

Customers are saying

Customers value the knowledge, service, and professionalism of the on-site technicians, frequently praising their expertise in resolving computer issues and ensuring efficient installations. Positive feedback also highlights the ease of use and problem-solving skills demonstrated by the agents. While some customers experienced connectivity issues, the overall experience was overwhelmingly positive. The technicians' ability to quickly address and fix computer problems was a major point of satisfaction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 60 Showing 1,181-1,200 of 7,347 reviews
  • Pros mentioned:
    Knowledge

    unkmown

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    went smoothly very knowledgeable service person very friendly

    I would recommend this to a friend

  • Geen Squad Updated our Computers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent, James Lovato, updated our computers and advised us on some questions we had. He did a great job; very efficient and professional and a great ambassador for Best Buy.......he's a "keeper"

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Installer was experienced and installed quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installer was professional and cordial. He provided excellent customer service.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Great in home technical support!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely impressed with the technician that came out to our house. Great knowledge and great customer service.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Excellent Technician

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techmician was excelllent. He was very professional, honest, thorough, and provided an an all around great experience, even though the results were not what we wanted.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    installed expanded memory

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek person was great!!! We have the geek service on all our products

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service from in-house technician. Very knowledgeable people

    I would recommend this to a friend

  • Computer and ring bell

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our Agent Caleb was exceptional. He was a pleasure to work with. If I could give him 10 stars I would. He was extremely professional and patient and explained everything. I hope you pay him well because he is worth every penny. Will continue to be a Best Buy customer with tech support.

    I would recommend this to a friend

  • Geek Squad fixed computer problem

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was exceptional in solving my computer problem!!

    I would recommend this to a friend
  • Pros mentioned:
    Efficiency

    Computer diagnostic problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought it would take hours and he had all the issues done in under one.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Geek squad installed modem and router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came in and hooked my modem and router all is running good so far Happy with service

    I would recommend this to a friend
  • Pros mentioned:
    Service

    geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent reconnected and set up windows 10 on my laptop on the new solid state drive. Prompt and effective Service.

    I would recommend this to a friend

  • MarthaW

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used the Geek Squad for help with my Dell Computer for several years. They were very patient and helpful to a senior citizen. I no longer need their help as I have family and friends helping me now. Thank you. Martha

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Installed my new HP printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed everything I asked of him. He was excellent and a very personable, nice agent.

    I would recommend this to a friend
  • Pros mentioned:
    Efficiency

    Geek Squad Troubleshooting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer remote support was great, fast & efficient

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Geek Squad installed my new laptop hard drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The staff were very friendly, knowledgeable, courteous and helpful

    I would recommend this to a friend
  • Pros mentioned:
    Efficiency

    computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fixed my compute and went throw explaing what they dis

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Geek Squad guy was very nice, helpful and friendly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad guy came to install the Roku on my TV. He took the time to explain how it works. I thought he did a great job!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Helped clean up our home drive.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very helpful and patient with us as we asked questions to figure out our problem

    I would recommend this to a friend
  • Pros mentioned:
    Efficiency

    huhh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Christopher was wonderful. Efficient, fast,, yet taking time to explain. I don't want anyone else to come out but him.

    I would recommend this to a friend
Page 60, Showing 1,181-1,200 of 7,347 reviews
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