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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 7347 reviews

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95%
would recommend
to a friend

Customers are saying

Customers value the knowledge, service, and professionalism of the on-site technicians, frequently praising their expertise in resolving computer issues and ensuring efficient installations. Positive feedback also highlights the ease of use and problem-solving skills demonstrated by the agents. While some customers experienced connectivity issues, the overall experience was overwhelmingly positive. The technicians' ability to quickly address and fix computer problems was a major point of satisfaction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 68 Showing 1,341-1,360 of 7,347 reviews
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Agent Chris was friendly and thorough!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chris has helped us several times with our computer questions and this time was just as efficient and helpful as the others!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I couldn't figure this problem out

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fortunately, the significant technical experience the Geek Squad agent possessed led him to quickly identify an illusive issue that I couldn't have possibly figured out. The home entertainment system works perfectly now and I couldn't be more pleased. Thanks Geek Squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hurrah fir the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was on time, complied with Covid restrictions and was very helpful in solving my problem.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Solved my printer issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was very knowledgeable and solved my printer problem very quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Efficient Geek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent totally checked out my desktop computer and fixed the problems I was having with my email. He also printed out directions for me when handling any future problems in this area or just for maintenance. He is the best agent you have and always fixes everything to my satisfaction and beyond.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    On time, steady worker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    George arrived during the projected time frame. West immediately to work. Finished within time required and cleaned up left no mess.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek Squad was fantastic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job Wasn’t getting long range internet services. Matt was knowledgeable and effective to resolve my problem Thanks a million

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prompt service, patient geek person, solved all my problems and answered all my questions.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 4 out of 5 stars

    Geek squad helped on computer with computerl

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Customer service in the field for the geek squad was excelent, so was the cashier. In the field, jorge was knowledgeable and useful. I look forward to working with him again.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Installed in wall with hidden wire

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad gentleman was very professional, and very helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek squad agent did excellent job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was extremely knowledgeable and professional regarding the work on my computer.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Great Service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad Service is excellent and very informative.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Router-Printer Communications Restored

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek service man prompt and efficient. Solved my problem and within 15 minutes. Very impressive.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek Squad completely repaired my computer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very professional and answered all of my questions to my satisfaction.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    The Handy co

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Handy firm mounted my tv. One man did the job very professionally.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Geek Squad help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ian was wonderful. He was on time, friendly and very helpful in determining the issues we were having

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable and clear explanations of how it works

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs were very professional, kind and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my Computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agent that came to my home Ahmad Jobe to install my Computer was great, he transferred all of my data from my old computer to the new and all is working well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed a new moden and router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very professional and quick to analyze my situation . He quickly installed my new moden and router and then installed the software He called mediacom to cancel their rental moden & router. He checked the new componets and made sure they were working. He then checked my TV and set them up for the streaming sevices. All was working correctly before he left.

    I would recommend this to a friend
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