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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 7347 reviews

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95%
would recommend
to a friend

Customers are saying

Customers value the knowledge, service, and professionalism of the on-site technicians, frequently praising their expertise in resolving computer issues and ensuring efficient installations. Positive feedback also highlights the ease of use and problem-solving skills demonstrated by the agents. While some customers experienced connectivity issues, the overall experience was overwhelmingly positive. The technicians' ability to quickly address and fix computer problems was a major point of satisfaction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 79 Showing 1,561-1,580 of 7,347 reviews
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Good guys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional, they get the job done! Definitely worth the investment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Anthony is the best Geek squad agent that has helped us with all of our computers needs. Geek Squad is fortunate to have such a well trained professional that is extremely customer oriented.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Service call in Our Home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad Agent came to our home and troubleshooted HP printer issues (so it would again print in color). Also, answered a few questions and set up a couple of icons on our laptop screen. Very knowledgeable and very efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 4 out of 5 stars

    got a lap top

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got a lap top Agent was very nice & helpful returned visit

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fixed my tv!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After installing new sound systems to 2 of my tvs by myself, suddenly the voices didn’t match up to the people speaking. Geek Squad came out to my house and fixed the problem in 15 minutes!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My new computer was installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent, Miranda, installed my new IMac and made sure that it worked. She also answered several other computer questions that I had. She returned the next working day to ensure that it was working properly. She couldn't have been more helpful or efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Help with my computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased a new computer from you. Needed help w/ set up.also needed help w/ operation.. (i'm 75 yrs old ). Got service from A Mr. Allen. He was wonderful! Patient, Professional and very friendly. He sure knows computers. More than satisfied with his service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Email fixed!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Daren was incredible! He fixed a complex and tangled email problem and gave me additional tools and tips, almost like a personal class. Thank you!

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always spectacular service technician is so qualified

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installedd my lap top and printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad is invaluable to someone like me, who grew up using a type writer and didn't even know that regular people could own computers. Every one of your technicians is pleasant and patient. Love you!

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Geek SquadRobert

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent and professional service. I highly recommend them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Services are outstanding.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An agent came to my house and helped me with a lot of issues I was having. Issues were my printer, TV, and my new Garmin. He went over everything and when he left it was all fixed. Nice and polite. I love Geek Squad. They bare so helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Fixed ny comoputer pribkem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service from Geek Squad..on time and very helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad computer Hack cleaning

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer hacked through my own error. Brought it to Geek Squad at Best Buy, and immediately felt as though all was good once again. They did a thorough clean-up and removed viruses and malware, and had it ready for me in just a couple of days. The young men who helped me were knowledgeable and very helpful!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great new pc

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ease of ordering and delivery Thankyou for all your help.

    I would recommend this to a friend
  • Pros mentioned:
    Efficiency

    Rated 5 out of 5 stars

    Glad I use Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad technicians efficiently resolves issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and Efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Efficient, knowledgeable Geek Squad had my new 65” installed without a hitch. I could tell they were experienced. They answered every question I had and offered solutions to my power surge protection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Came Back to Help my Computer/Camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad know their stuff! He came back when I had some problems after not using computer in months due to medical problems. He knew exactly what I needed done, and completed it. Very happy with his work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Tech fixed my computer resolution.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech was great. Answered all my questions, fixed the problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad agent installed new computer and printe

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up my new computer and printer and showed me some of the new features that come with Windows 11. He also removed the hard drive from our old computer so we can safely recycle it! A great experience!

    I would recommend this to a friend
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