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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 7347 reviews

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95%
would recommend
to a friend

Customers are saying

Customers value the knowledge, service, and professionalism of the on-site technicians, frequently praising their expertise in resolving computer issues and ensuring efficient installations. Positive feedback also highlights the ease of use and problem-solving skills demonstrated by the agents. While some customers experienced connectivity issues, the overall experience was overwhelmingly positive. The technicians' ability to quickly address and fix computer problems was a major point of satisfaction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 80 Showing 1,581-1,600 of 7,347 reviews
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Fixed computers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service and solved our problems. Cannot say enough.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Mr Woziak was Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    YES-ONCE AGAIN MR WASNAK WAS TERRIFIC. VERY KNOWLEDGEABLE AND HARD WORKING

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy Geek Squad group are amazingly sharp!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You guys are just wonderful. Kudos to Nicolas Elkoussa. He is a great teacher. His Service timing on the printer was like, grease lightening.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD FOUND DOWNLOADED MS OFFICE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad, Jerome, found my MS OFFICE that had been Downloaded, but I could not find on my new HP Laptop. He put the Icons on my Home Page. I have not used it yet. Hp Laptop is in Sleep Mode until I can get to it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer brought in to be looked at

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t remember members name I waited too long to do survey. Each encounter I had with your tech support team member has been very polite helpful and supportive. Best Buy Mountain View vey good customer service and support

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad fixed what I needed on my computer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TheTechnician was able to to get Outlook back onto my computer and then show me how to put my contacts back in along with how to make new folders. Microsoft made some updates and just messed up our computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    effective system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    helped set up computer after it has been repaired in store

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Jim bob

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    agents were polite with some confusion agent Ron Page held it together,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad professional treatment.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent went quickly to work checking my mac computer; I was led into letting scammer into the mac. Too late I learned it was a scam. The Geek Squad agent gave me such peace of mind as he checked the computer security. Gave me tips. I am thankful for the professional help.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Solution found!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service detecting problem with all in one computer!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad helps me when my email got hacked!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My email account got hacked. I used the Geek Squad online and at the store and they made me feel comfortable that I had done everything I could do with their help to eliminate the threats.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician was great. Solved the problems with computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPad installation in my home network.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brondon was really up on h is iPad knowledge and was very understanding of our lack of tech skills. He was very pleasant great to run across someone who enjoys his job. I'll be in contact to have him put together our next purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad completed the service successfully.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New desktop computer was checked out and installation was completed as requested.

    I would recommend this to a friend
  • Pros mentioned:
    Efficiency

    Rated 5 out of 5 stars

    Geek squad fixed a reception issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic job. Quick on time service. Totally satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was excellent and informative. The tech new what to do and was patient with a senior citizen and gave good explanations on what he was doing. In addition due to my age I don't like to drive through the Gorge.

    I would recommend this to a friend
  • Pros mentioned:
    Efficiency

    Rated 5 out of 5 stars

    Great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician arrived on time and quickly and efficiently resolved my issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer set up by Geek Squad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having to have new flooring installed, I called the Geek Squad to take down my computer, router, modem. John came to both take down and set up system after flooring installed. He also set up devices I would need during flooring installation. John was on time for both appointments and friendly, professional, and extremely helpful. I always call on Geek Services for solutions and will continue to do so!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squard PC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Being a senior, had lots of questions, took his time & explain that I could understand. Purchase new PC, did not feel comfortable using it, now it's all up & running excellent. Also, let me know 15 minutes before arrival time. Very professional. before he left, made sure all my concerns were answer.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Geek Squad was very efficient.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service, Agent was on time and very quick with his job.

    I would recommend this to a friend
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