Customer Ratings & Reviews

The Geek Squad @ It’s Best Knowledgeable Professional Kind

The Geek Squad had diagnosed a faulty SSD and installed two replacements

I took two computers to be fixed at Geek Squad. One laptop and one desktop. I didn’t know I was supposed to make separate appointments for each one of them. Well, Geek Squad took both on only one appointment. They started checking my laptop first, and the problem was the HD. Needed to be replaced. They showed me the options and recommended one. I trust them and bought a WD one. Repair took about 45 minutes. They installed the HD, installed Windows, and also installed their Virus Protection. They did a lot of good to my computer which I was about to trash it. Now I have a new computer, fast, working smoothly, and all looking good. I am very happy with it. Thanks GS. You guys are the best!

Made an appointment a week ago, came in 15 minutes early today to friendly staff from the door greeter, customer service and my final stop with the Geek Squad. We braved much snow to have a new power supply put into our daughters PC and good graphics card and double check my selection of RAM. As this was the one and only request this year we really wanted to make it happen. I apologize for not recalling the gentleman's name who assisted us, but it was fantastic service that all stores should strive for. First we discussed our needs and he smartly secured our computer away from the public, then walked us to the parts we needed and made proper recommendation's. Very informative and listened to all my questions, collected everything we needed and after paying we went to lunch then came back 3 hours later and our girls Christmas was saved :) Thank you one and all for an easy and honest affordable computer upgrade.

I had to RMA my screen due to backlight bleed out of the box and it was covered under manufacture warranty. In the end Carlo was able to get my device fixed and working as it should and that’s all I could ask for. Thanks 100000000x. Saved the day/week/month/year!

Excellent service, and quick full recomend and the team is very kind

This graphics card was recommended by the Genius tech at Best Buy and he was absolutely correct. The graphics are clear and very high definition is possible. I play graphics games, surf the internet and post pictures using this card. It works very well.

The installation of the power pack was okay although they squad failed to diagnose the problem fully. the pc actually had a bad mother board and video card. I paid another tech company to replace both as i didn't want another bad checkup with the squad.

The agents sent me the link I needed to purchase a systems fan for my laptop. Got the part overnight and was able to pickup, completed work-order by next day. Excellent communications and help from all agents.

The Geek Squad at my local BestBuy are amazingly professional - I brought my laptop in for a RAM upgrade with no appointment, and they kept me in the loop the entire time and had my laptop ready to be picked up within just a few days. Sadly, the upgrade didn't work, but that wasn't their fault - the sticks of RAM I bought from Newegg were dead on arrival. However, thinking that I had bought it from BestBuy, they immediately offered free replacements! I had to tell them that I had ordered the RAM from another supplier, but I was positively surprised by the customer service. 10/10 would go again.

The young man that came was GREAT! I was so glad that he brought a backup TV Mount for metal framing. As the one I bought was for wood framing. He setup both TVs and worked quickly. No issues! I’m glad he brought the back up or else it would have been another week to get my TV installed! THANK YOU!

he help where others at bestbuy had failed me. I bought a computer with the understanding that I could upgrade it and after buying took it to washington geek squad and it wasn't. Davis jumped in and help find me a computer that would work for what I need. he spent time in researching, helping then he had the geek squad put my new computer with up grade together. In this day and age I had lost hope in the younger generation. But Davis showed that there are still those that care. I can not say enough of how wonderful he was and all he did. Thank You From C and A Davis (not related LOL)

Grate customer service assured all my questions and fixed the my computer installed a new M.2 Hard drive in my OMEN computer

amazing experience. they all deserve a raise for how easy the experience was. and also on how fast it took. people should take best buy as a option.

They put my computer together from parts I had. Was a little disappointed that they didn’t have extra screws and things on hand for the couple hundred bucks, but they did a good job nonetheless. They also identified a couple of potential issues to keep an eye on, which is appreciated.

Frank is the best. Not only his knowledge and clear explanations are amazing, but he is really a great IT problems’ solver. He was able to retrieve all my pictures from a totally black broken screen from my Samsung phone when it was impossible to see and enter my password. All got saved on my Google photos which I could then also access from my new IPhone 14 Pro. The quality of his service and the price was unbeatable. I had gone to various specialist’s stores prior to finding him at that Best Buy location closest to the Domain. I kept being given very little chance to get my pictures back. I was quoted over $300 to change my screen with no guarantee of retrieving all. I have kept recommending Frank since, and I am about to schedule some sessions with him again to improve my knowledge and optimize my usage of my computer, phone, and watch. Thank you again Frank

I brought my PC parts to be assembled and the team did it professionally and swiftly. It was a very smooth experience and when there was an issue I was contacted and informed of possible solutions. All in all, great experience and will definitely be back

Installed my ram for me quickly and hassle free. Will use this service again. Also installer helped me purchase the correcr ram prior to install.

I had Geek Squad download everything from my old desktop to my new one. It was done extremely fast and efficient.

I needed a graphics card for my gaming PC, so I went to Best Buy. There is where I found the AMD Radeon RX 6600 XT graphics card (AWESOME Graphics by the way, check out my review on it and grab one!). My problem was that I didn't know how to put it in by myself. So GeekSquad did and now I have a nice gaming PC with decent graphics!