Customer Ratings & Reviews

Harmony remotes are a nice add on to your entertainment system. However, unless you are a computer genius, you have to hire the Geek Squad to reprogram your remotes. The Geek Squad does a great job and on a timely basis.

The GEEK Squad did a great job programming my Harmony control. It is very easy to use and so nice to have all my electronic controls in one remote. I like that it is connected to my cell phone.

The Geed squad agents were very professional and knowledgeable about the product and installation service. Definitely know what he was doing!

The controller works great to the point that we got one for upstairs and downstairs. If you mess something up you hit HELP and it corrects itself for you.

Problem with my remote for my new LG tv. The service person was quick to rectify my problem by going into the tv’s system and made the necessary adjustments. It works perfectly now.

Geek Squad Brian was great and had no problem programming my Harmony One Remote after first Geek Squad representative Leon said he could not program it and told me to just buy another remote, thus necessitating a second opinion and home visit by Brian to do Leon's work. Brian also corraled and organized cables which Leon left a mess despite my request he gather them and hide better. Brian was great, Leon was awful and in a hurry to leave instead of taking care of things.

The Geek Squad guys came out and did a great job programing my new Logitech remote. I can now control TV, CD, blue ray, radio all from one remote.

The remote is great, programming was something else. The tech had issues. First thing was the programming cord had gotten misplaced, and that was the end of the world & programming could not be done. We found a cord that worked (our’s). He had no cord with him when that’s what he was here for. When he programmed the remote it didn’t have everything we wanted on it, so he had to start over. Basically I feel he had a bad attitude & made me feel like I didn’t know anything.

The Geek Squad did a great job of programming the remote control. It works so well.

the agent was outstanding. The synchronization problem was complex and he knew what to do. I had tried on my own to link my Google home with the device known as a harmony hub. The latter connects to my Comcast box and converts a voice command into and infrared signal to function as a verbal remote control. It is almoost possible to do without expert knowledge. I would highly recommend my technician for any duel service requirements.

The Geek Squad guys installed several new components and the recommendation was to utilize the Harmony Elite remote. Having used previous versions of Harmony remotes, I understood the set up required to make these things work and work well. This programming was well worth the investment. The first use of the remote to watch a movie in the new home theater proved that. So effortless to watch a movie, watch TV or listen to music. Right there on the screen. Thanks Geek agent Chris!

Easy to use and great specifications. Old stereo receiver died and new one just plugged in with no problems. Entire system controlled by old harmony remote.

There were a couple squad members at the house for several hours. The home theater system is complex in that it includes both a television and a projector. It also includes the need to generate a trigger for raising and lowering the projector screen and another for powering on and off external speaker amplifiers. They were able to get the remote working exceptionally well and had no problem teaching me how to do the programming since equipment changes are inevitable. As a matter of fact, they recommended a couple configuration and equipment changes which I ended up implementing a week or so later. This resulted in a system with less complexity and greater performance.

David installed my new universal remote and it works really well. My new 4K Smart TV is connected to my stereo rack system which is old and everything works! The only thing that doesn't work is my streaming TV. When I tried to update the flash player I got an error saying the file was not compatible with Comcast Xfinity. David used his Linux laptop when setting everything up and apparently Linux isn't compatible with Comcast Xfinity streaming programs. I can watch Xfinity streaming programs on my Windows 10 laptop, but not on my TV. I have to contact Geek Squad again so that I can get this corrected.

Tech was very knowledgeable and quick has called to check on how services working. Unfortunately, since you last called, we seem to have a few issues with the remote. I will check to see if it’s operator error and if not, I will contact the tech.

The agents that programed our Logitech Harmony 665 were well prepared experts. They actually completed the task in 12 minutes!

After the installer finished his work my receiver and harmony remote works so well together and everything is so much simpler and user friendly now.

The agent observed all CDC COVID-19 guidelines, was pleasant, efficient, professional, and personable. Our appointment was scheduled for anytime between 1:00 pm and 8:00 pm. He called at 12:45 pm to let us know he about 10 minutes away. The service agent took his time when explaining how the new multi-function remote worked and how to access our five components. I'm chagrined that I did not write down his name for this review. I typically do not complete automated reviews.

Awesome - the remote can be tricky as there are a fee different ways to program it for the components that you have. This is my second Harmony remote - this time I decided to ask Geek Squad to come hy and program it. They did a great job! I can edit the programming on my own going forward, but very happy that the pros came by to set it up out of the box. Programming service is half price for Total Tech Support members. Thanks again Geek Squad!

I am happy with the end result. However it did a lot of phone calls to get the attention we needed to get the finished product. Some of your techs are great, others not so great. A lot of no shows or canceled appointments. Got a bit frustrating. We like the Harmony remote.