Customer Ratings & Reviews

Very pleased with service. Arrived on time and accomplished what I needed. Highly recommend.

I bought the modem and router from Amazon and set it up but two Geek Squad members programmed them and made sure everything was working correctly.

The agents installed my modem and router. They were on time, courteous, friendly, knowledgeable and professional.

The Geek Squad Agents are always knowledgeable, professional, pleasant and Heroic!

Excellent work once again from Geek Squad!! This gang does superb work!!

The friendly agent got me hooked up. Just needed a part or two to do it. Parts I didn't have. Thanks to him, no on going headache for me.

I am a disabled widow in my 70's with minimal computer knowledge. After I changed internet providers, I could not get my various things, like my Ring video, my printer, my Echo Dots and the internet extender to talk to the new internet. Geek squad came to my rescue!

The gentleman who took care our router installation was excellent and really did a good job. He was very helpful answering questions and knew what he was doing. He can take care of our problems anytime.

Fast and efficient set up team. !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Arrived on time. Professional, knowledgeable, friendly. Worked efficiently and yet made time to explain how mesh network and devices work. Highly recommend.

We purchased a new router to save on our cable bill each month as we were going to start streaming. The Geek Squad came to our home to install and set up the internet for us. They were very friendly and actually took out all of our cable equipment for us, installed the router and checked to make sure that each of our wireless items were connected. I would highly recommend them!

I wanted to give a 5-star review to Lisa and Cody who installed my new router and helped me with some problems I had with my system. They were both excellent - very professional, courteous, and helpful. I hope they are the Squad members who come next time I need assistance.

Had a router connected. Lacey stayed with it until all was working well. Arrived when she said she would. Very happy with the service.

Andrew is the best and took his time to make sure everything was working just right. This is the second time he has been to our home to help us with an install and I will have him back again when I need him. Big thanks Andrew!

The agent was on time and explained what he was doing as he set up my new router and mesh wifi network. Could not have asked for better service.

Anthony was so incredibly helpful. We needed to update our gateway, after "renting" it from our internet provider, and Anthony was amazing. He accessed our needs, without over-selling or pushing us into something, and helped us with our decision of what to purchase. I think the gentleman's name who installed the modem and routers was Mark. Oh my gosh, he was equally amazing. He patiently installed all the devices, ensured everything was connected with our internet provider and tested the connection several time. Bottom line....these guys are the BEST!!

Brian (agent) set up our modem and Roku and connected all devices. He was sympathetic to all of our questions and took the time to make sure we thoroughly understood how everything worked. Brian's dedication and workmanship is the best! With his positive attitude he was a pleasure to have in our home.

As a Totaltech member, I decided to have a member of the Geek Squad set up my new router/modem for me. I had an Arris Surfboard modem with a Velop mesh router system, but was experiencing terrible service from Xfinity on our Wi-Fi. Xfinity told me that they would have a technician come to our home to work on the problem, but if they found the problem was on our end that I would be charged $100.00 for the service call. Xfinity told me that they weren’t getting any signal from my modem. I decided I might as well invest in a new Arris G-36 modem/router to eliminate the possibility of the problem being on my end. The Geek Squad installed my modem and disabled the Arris router so it wouldn’t conflict with my Velop mesh router system. Everything worked fine and the Xfinity tech came and found three major problems at our home: two outside the home and a bad connection inside the home. Everything worked great for 3 days and then I started experiencing Wi-Fi problems again. Now I’m having to rest my arris G-36 modem about every 3 days to keep my system running. I’m still checking what is causing the problem as I shouldn’t have to restart the modem at all.

The Magnolia tech that came to solve on connectivity issues did a great job. The only reason I didn't give a higher rating was that our initial inquiry was sent to Geek Squad instead of Magnolia and the Geek Squad tech wasn't able to address the issue.

Amy came in and took out our old modem for us and installed our new one. She walked me through each step as she did the work. I was amazed how quickly she set up everything. She walked me through each step and gave me her information if we had any issues with any of our equipment. I would recommend Amy and Best Buy to all.