Customer Ratings & Reviews

Your technician checked out the entire eero system. He changed some locations and found possible problem with the modem. He was very thorough and very knowledgeable and personable.

The agent did a great job. He connected our new modem/router quickly and professionally and helped me with set up of WiFi and connection to my devices.

The service team removed the old wifi and installed the new unit

The agent did a fantastic job of fingering out why I couldn't get to the internet. He solved the problem.

Joshua from the geek squad was very professional and explained everything to me

Jose and Jeff hooked some things up to my new modem and were wonderful. At another time Jose installed two tvs and was just as great.

Agent came to my home in a timely manner, was professional and informative. They checked my wifi router and found that the issue was my ISP. Three modens later, from Optimum, and over a month without home internet, we finally started recieving service again. They were very thorough.

Easy to set up any of your electronics using these folks. They know what they're doing and are cheerful and helpful. Also, they will leave you with instructions and a name and phone number to call if you have follow-up questions or need help. We have never regretted buying this service.

Very simple to install yourself. My total tech membership covered having a geek squad team member install it but it was super simple. I'm still having issues with my internet connection dropping... So I am not sure if this is the fix I needed. I may decide to return it.

Awesome job would use Best Buy Geeks again and again

Geek Squad was very prompt, efficient and knowledgeable. He took his time in explaining the installation and how it operates. Would highly recommend the in-home service for someone like me who does not have a technical background in computers.

They were very good and friendly and professionals

The tech was amazing! Hooked everything up and shed me how to work it. Was very knowledgeable and shared that knowledge with me very patiently.

Home Modem Set up was great. They came out and installed my set up and ensured everything was working fine. I love the geek squad as they are very knowledgeable.

The service man who came to my house to help me was very nice and knowledgeable

Set up our computer and network very efficiently and quickly

Anthony is the best Geek squad agent that has helped us with all of our computers needs. Geek Squad is fortunate to have such a well trained professional that is extremely customer oriented.

Tech's Zach and Mark, arrived on time, and even with equipment challenges (some of the parts were missing), the installation was OUTSTANDING! I truly was impressed by their technical skill, customer service, friendly approach, and treated our home with respect like it was their own.

This was not an in-home service. It was an online, service, with tech support from the Geek Squad. They were wonderful, reviewing my laptop remotely, and advising that I should get it tuned up every month. I certainly will, along with my desktop. Thank you, but please clarify on my next service.

The agent was very knowledgeable in setting up my modem and router. Gave me the best possible solution for accurate hookup.