Customer Ratings & Reviews

the technician who recommended we buy this and help set it up did a wonderful job.

We have never had WiFi in our home. This is more than adequate for one computer and cell phone. So far, so good.

It's working perfect for our streaming service! We are very pleased with it!

Mahreen was absolutely fantastic! After thoroughly understanding my needs over the phone, she swung by the nearest Best Buy store and grabbed multiple options for products to fix my issue which were reasonably priced. I was experiencing frequent bad connections from the upstairs level of my house because it was so far from the Verizon router on the main level. I bought a cheap no-name extender from another store and it worked some of the time and I had to remember to switch the wifi ssid manually every time I moved to different floors of the house. Mahreen encouraged me to make use of the eero6 router that was built into my Ring Protect Base Station and add a three pack of eero6 extenders she brought to create a mesh wifi network between the main level, the basement level, and the upper level. This also saved me from having to buy a whole new eero6 router! She was knowledgeable, patient through the interruptions from my work calls, and took time to explain to me how everything worked. She also helped me optimize the placement of the eero wifi extenders by running a speed test for each one. This was something that was stressing me out for months and I wish I had scheduled this earlier. Truly above and beyond and I can’t recommend this service enough.

We have a very complex home network and entertainment set-up. We have always been pleased with courteous and correct service to fix things In our home that nobody else can figure out. Comcast messed us up, Geek Squad fixed things better quickly and did more than required to improve and explain. No up-selling. Just straight forward making Everything work right. Even if we didn’t buy it from BB.

This particular Geek Squad agent was simply outstanding. We have been extremely happy with all agents, but this person was above and beyond. We had complex installation features as my wife has a cybersecurity business that has high security needs and issues. It required close interaction with our local cable provider's router. Because we required a second isolated and highly secure split service, the technical aspects were extremely involved and complicated. The tech solved them one at a time. In addition, we had an eeros system that was essential to our new home, the basement is very isolated. Since the visit, we can use WiFi calling throughout the house, internet on every computer in every room on all three floors with all bars lit. We were in big trouble with our cellphone provider, we unknowingly moved in to new house in a dead zone. Before the Geek's showed up, I was literally taking confidential phone calls in one spot in my driveway where I could get the right reception.

The agent unpacked, installed, and set up our new Deco 3 gig home mesh wi-fi system. He explained how it works, located the best spots for the 3 units, and tested the system. he also helped us set up the AP on our cell phones, and it works, we are very happy with the install, and how powerful our house wi-fi system works now. our Apple and PC have increased their speed 2-3 fold. A no brainer purchase so far.

JJ was amazing. He took the time to explain things to us in a very easy to understand way. He was very helpful and patient and answered all of our questions. He was able to easily set up our new Eero/Modum and ensured everything was working appropriately before he left. Great service and highly recommend.

The Geek squad has been to my house two or three times in the last few weeks and every interaction I’ve had with them has been excellent. I had my wifi extenders installed and mounted a new tv and everything went terrifically. I wish I could remember everyone’s name but they were all spectacular. There is one I won’t forget, though, and that’s Matthew. He went above and beyond to make sure I was happy with my purchase. He’s an excellent guy. I’m sorry to hear that the membership program is changing soon but I bought it a long time ago and kept it because of the quality of service offered by Geek Squad and Best Buy. It’s guys like Matthew that make me keep my membership.

Dan did the installation of wi-fi, and wall mount for new TV and mounted the soundbar to TV. He was very professional and courteous. He explained how to operate everything and the total set-up of all the new equipment was done seemlessly. We are very pleased with all the work he did and would recommend his work.

What a great job the tech did, very professional and knowledgable. He did a great job installing my new wifi service and made sure that all of it worked. I could never done this job on my own. Now that it has been a month since he did the work everything is still working smoothly.

I am very satisfied with the recent service. The gentleman were very patient, courteous and knowledgeable. We could not be more satisfied. He stayed and corrected all the issues and downloaded the aps on our pad and iphone. He came to our printer and printed out several pages for the devises. Norm was one of the very best.

Phenomenal Service. We had the Geek Squad install whole home wi-fi using a Eero Mesh system. The installers did an excellent job. They got everything set up very quickly, tested all the equipment, made adjustments to ensure everything was working as it should. They instructed us on how to use it and cleaned up all the boxes and wrapping and carted it off. Very professional, very polite, excellent job.

Excellent service. Was on time. Discussed the best way to install the eero system.

I use to (try) to do all my electronic installations and most of the time I failed or was frustrated at the end. I finally gave in and used geek squad installation and was extremely impressed. They were on time and very professional. They answered all my silly questions and did a fantastic job. The rep went above and beyond there job description. He didn’t leave until I was completely satisfied. I highly recommend using geek squad. Saves you a headache in the end. They set up my modem, tv, and remotes,

After a couple months of our Internet, not working outside and in various parts of our house we had the geek squad come in and give us a recommendation and install, and ever since our Internet has been working like a charm.

Eero WiFI Network installation was great a great setup from the Geek Squad

The agents were able to get WiFi throughout the house.

Excellent service from being right on time to his obvious knowledge. It was great having everything ready to go. Again, excellent service!

The agents were on time wore she covers very profesdional and courteous and much improved now in our home.