Customer Ratings & Reviews

The in-home service and technicians were awesome. They were very detailed, professional, and explained each step. They also scheduled follow up to make sure product was working as expected. I was very impressed with the knowledge and expertise.

The Geek squad was great. Excellent communication on the day of our installation. very professional, extremely knowledgeable and very courteous. Installation went great.

Service was exceptional. Technician set everything up and made sure everything was working properly.

The techs had a terrible time setting up my new printer. I asked that they be sure the scan feature was set up, if necessary, and be sure it is working properly. When I went to scan a document it would not scan. I called phone support and spent well over 1/2 hour trying to get the scan feature working -we were successful—

Derek from the Geek Squad came out to set-up my wife's new laptop, and the new wifi system for our house. He was very helpful and efficient. He also clearly understood that he was dealing with people who do not have the tech savvy of younger people who grew up with all of this stuff, and he explained everything clearly; which is something that many younger people can't seem to do without wandering into lingo that we older folks aren't familiar with. We were very pleased with the whole experience!

William Huffer is the best Geek Squad guy we have ever had. He hooked up the new tv in no time at all and all the other pieces that needed to be replugged to it. Very courtious, honest answered all our questions. I will ask for him in the future with whatever needs to be done.

FAST RELIABLE SERVICE. EASY SCHEDULING & PROMPT REPLY & CONFIRMATION. THANK YOU BEST BUY!!

GS tech Anthony arrived on on time. He assessed the tasks quickly. And within 30 minutes he was finished. Job well done.

The Tech was great, went to the problem and found the answer IE: Wham, Bam, Thank you man!

They were great. Kept me up to date on arrival time. Set up the router and modem very quickly. Extremely helpful with transferring from the old system. Saved me a lot of time!

Cesar was very technically proficient and personable. He is a consummate professional who shows a sincere concern for the customer.

Totally satisfied with Geek Squad personnel - took time to answer questions and made sure we were happy.

Jeff, Ray & I'm sorry forgot the other guys name. They were courteous, professional & tidy & didn't waste time. They made sure I was comfortable with my setup. Encouraged questions & answered them. I felt empowered to make educated choices. They were knowledgeable & answered my questions with ease.

I had a great experience with our new WiFi extender set-up. The installers were knowledgeable; timely; and courteous!

The WIFI installers quickly figured out the electrician wired the connectors wrong when he installed the Ethernet cables. Works great now.

First agent was under pressure from boss to be faster with clients, which is unfair, when you have so many items to connect. So, I went into the on-line scheduler (you can't even talk to a real person) and scheduled again as a call-back. Then I got an email stating I NEED TO SCHEDULE AN APPOINTMENT, (wuut?) which I ignored and followed the warning that I needed to PREP and confirm for my reschedule, which I did. The END RESULT was between the two Geeks....EVERYTHING works incredibly well. Even some videocams purchased elsewhere, which took only 5 minutes and I was literally doing the happy dance. Would recommend Geek Squad to most semi-techie people!

I had excellent service from the Geek Squad from the Yakima, WA Best Buy store. I hired the Geek Quad initially to install my new smart TV on the wall mount and set everything up and they did such a great job I set up another appointment to get help setting up a mesh router system. He helped me determine the best equipment to buy, installed it expertly and quickly, and even helped me deal with Starlink who provides my internt service.

Professional and quickly efficient. A tremendous help in showing me the workings of my TV and router

Did not want to go through hassle of installing new router. The 2 gentlemen from Geek squad were very professional, respectful, arrived on time, installed the new router and connected all of my devices. I would use this service again and highly recommend.

Techs were great, very courteous and knowledgeable. Was able to setup the router and make it a very easy transition for us. Also made adjustments to our TV to make the picture much better.