Customer Ratings & Reviews

Great job as always; Geek Squad is the best in Technology, skill-set, product knowledge and follow-through with installation and instruction.

Agent got both HP printers up and running and made sure all phones and iPads in the house would print to them

I was so happy to have someone help me set up my printer. Great job.

Drew connected my laptop to my printer and set my printer up

Printer was set up to work on all our devices which is what we wanted

Very professional and experienced put my TV up in just a few minutes.

Geek Squad fixed my printer and made my laptop more efficient. The service man was super conscious of safety.

Great job as Always! I'm glad to have your Company to in time of Need!

There are no words to describe the services I received from telephone and geek squad techs I waited on phone for over 30 minutes and was finally disconnected while waiting for an appointment time the next conversation lasted over 50 minutes no one ever came to the phone and when the tech showed up he looked at my printer and read off what I read myself and without touching the printer told me the printer was broken all of this and I paid $100

Nice printer but not sure to to use it. When the installation process took place the tech that came inside my house to unbox and set up product seems like he was in a rush. I was hoping for tutorial. I guess not

2 WEEKS HP ENVY 5549 NO NO NOT GOOD AND NO HP ENVY 5540 HAHA TV SONY NETFLIX - NO CAVE

They did it all, I’ve gave one review guess do another? Had to very nice young men come set up my printer the even advised me kind of printer to replace my old one which I got there to. The set it up snd explained to me the things I needed to know. So all well with my printer does great for older ppl mot lot bells snd whistles which is fine. They was quick and very smart guy I’ve had one many times for different problems and he is always on time. Would trade Best Buy forvwny thing yhevcsn do it all. And explain so us dumdum understand. . Thank you Best Buy for sending these to guys to me they are a wize. April Neel a new printer owner. Also iPad owner from Best Buy Thanks for your great help.

New Dell laptop PC and HP Office Jet Pro 8125e series printer were purchased in early September, 2025, and the Geek Squad in home printer set up and troubleshooting services were performed on four different occasions due to issues involved in printing function, Finally on their fourth in home service visit, Ted Viahdi, Geek Squad in home agent, on October 15, 2025 am he reinstalled the necessary soft wear, and he was able to connect the printing function properly, and now is functioning in a perfect working order with the printing, scanning and copying tasks! Although due to ample volume of sample printing/copying tasks the available ink Cartledge was getting low, and had to purchase a new black ink($36.99) to be replaced soon. Overall, the Best Buy Geek Squad team handled the tasks diligently and provided satisfactory service effectively.

The service we have received from Best Buy Geek Squad is outstanding. They are highly competent, professional and friendly! My husband and I are in our 70’s and not technologically savvy! The crew who came to set up our new tv were professional and extremely patient. Then we purchased our laptop and printer and the service team for that was just as exceptional. We will purchase any items we need in the future from Best Buy!!!! Special thanks to Mohammad in the store and Zach, Ed and Matt who came to our home and got us up and running..their patience was greatly appreciated.

Isaac Fernandez arrived at my home in a timely way. Apparently he wasn't originally intended to make this house call, but was assigned at the last moment, so he wasn't as informed about my needs as he might've been. He answered most of my questions about the various features of the new HP computer & Windows 11 vs Windows 10. He did his best to meet my needs regarding short cuts, Iphone photos to the computer & scanning from printer to computer. I had already installed my printer, so that wasn't needed. Generally satisfied with the service.

At very Best buy the Geek squad was great. He down loaded tge program needed to my computer and set up for them to come out Saturday for install in my home. I would give the store Geek Squad a 5. But on Saturday i was given a window as to when they would arrive so i planned my day around that. About 20 minutes before i got a call that staff was not coming. I would have liked to know that before 20 minutes before time.

Nick came over to set up my printer with the correct WiFi for Brighton. He checked it over, checked that I bought the right DVD/CD player (I didn't...I bought what I was told to buy and it was not correct) was very professional, and did a great job. I wish he could come once/quarter because I trust his work.

I wasted an entire cartrdge because my printer was repedly printing a 27-page report whenever I turned on my ptinter and/or my lsptop. I was unable to correct this online. So I was very relieved when a home visit by a Bestbuy agent was suggested. Two Bestbuy Geek Squad people csme, gave me pointers about my soon to be obsolete printer and quickly coordinated my printer to my laptop. I am very satisfied .

Noel Geek Squad Service Tech was the one who set up my new printer. And as usual did a great job. Actually this was the third time I had him out here. And always glad to see that it's him that Geek Squad sends. He really knows his craft. Thanks Noel

The agent is fantastic. I had trouble getting my new printer to work. First I could jot print from a pagebinserted in the cover. Also was not able to have the internet work from my computer. GEEK SQUAD is the best of the best