Customer Ratings & Reviews

The agents assessed the situation with my printer, made some changes in the settings and everything works like a charm! They were easy to work with and very knowledgeable. I was very impressed that Andrew gave me a phone number should I have further issues.

Geek squad came to my home and installed this printer in my home office. I love it .

The agent set up a new printer, ensured all functions were working, and showed us how to navigate each of them.

The GS Techs arrived promptly, efficiently connected and programed my printer. They explained and demonstrated how to use each part.

Agent was very nice but couldn’t get the printer to work properly. Said I needed a new computer as mine was five years old. Had to return to Best Buy the next day to find where to turn it on as it now has to be done manually. He turned off my WiFi as it was too weak. I don’t blame him but I’m worse off now with this printer than before. A waste of money.

I have been getting generally good service from the Geek Squad. I have to bring my computer back in tomorrow because it is still malfunctioning. JEM

They went to work right away and did the job required to make the printer work and work well. I was impressed with their knowledgel.

Marvin did a great job connecting my laptop with my new printer. He had to download drivers and do some troubleshooting. But he got it done quickly and educated me on everything I needed to know. He didn’t leave until he knew it was good to go.

Everything went very good and making the Appointment was really easy. The Lady that assisted Me was very knowledgeable and so helpful !! The Person that came to My House and Fixed My Printer was so GREAT and took No Time to Resolve My complaint and I was 100 % Satisfied. I would HIGHLY RECOMMEND Best Buy / Geek Squad to come to Your House anytime. Thank You very much.

The techie was very efficient, knowlegable and communicative as he resolved my printer problem and explained the issues.

My BestBuy Representative was very helpful. On time, protective foot covers is s great idea. Thank you!

The agent installed the new printer and checked the accuracy of printing from the computer.

From start of returning a printer to getting a new one, every one made me feel good.I feel very comfortable that theGeekSquadwillcome through!

What a pleasant surprise!! he is very knowledgeable with product information & for membership. I sign up right way. Thank you!!

Technician arrived on time, very knowledgeable and explained the issue and promptly had my printer back on line with the new Xfinity modem.

The technician set up my new wireless printer. He was great. Answered all my questions and completed the set up efficiently.

I recently bought a new Brother all in one printer from Best Buy. I'm not savvy or comfortable with maintenance, set up etc so I decided on the Geek Squad service to do the set up. They seceduled the appointment, showed up on time and finished the set up in less than 30 minutes including answering my questions ang going over all the functions for print, copy and scan. I also asked them to download the manual for me and they were happy to do it. The asked me if I had any questions or needs before packing up and leaving. They were courteous, and professional. I hope I don't have any problems but I'm comfortable that they will takr care of them if I do.

Geek Squad is great… they hooked up my two tvs and most recently they hooked up my scanner/copier. Not ever a problem for them. They are courteous, efficient, explain everything, and very professional

Roque and Eric were extremely competent and helpful with the installation and use of my new Eco-Tank printer. They did a stellar job!

I've not had to replace the ink yet so that's why only a 4. Otherwise, this product is dependable and easy to use. The tech who installed the printer was excellent and answered all our questions.