Customer Ratings & Reviews

Jon was so helpful and patient with this Senior Citizen! Printer was set up and runs like a dream.

Rico was friendly and very competent. He set up the new printer and connected all the devices quickly. Very happy with his service.

The Agents connected my new Printer, they made sure every part Was working as it should. They even went as far as to take a look at my older Printer to see if it could revived. I was very pleased with the care they showed.

Agent was very nice but couldn’t get the printer to work properly. Said I needed a new computer as mine was five years old. Had to return to Best Buy the next day to find where to turn it on as it now has to be done manually. He turned off my WiFi as it was too weak. I don’t blame him but I’m worse off now with this printer than before. A waste of money.

The employee from Geek Squad was very knowledgeable and quickly had our new computer set up and running. He was on time, very efficient, and polite.

Connected new printer and computer quickly, while showing us how to access the pair in order to print, He was prompt, respectful and answered all our questions,

My wireless printer installation was flawless and efficient. The Geek Squad person doing the installation also gave some pointers about the printer that were extremely helpful within days.

The techs did a fantastic job ! Professional, knowledgeable and courteous!

I’m giving this a 5 based on the Geek Squad member assigned to help me. I’m new to the “membership program” and the pro who helped to get my computer/printer working again is exactly as worded…a pro! Pleasant surprise! He was prompt, kept in contact and reassured me of his availability, professional, personable, respectful and most importantly, knowledgeable!! He’s had to come out a few times and even though it’s not a quick fix (they’re short of qualified techs due to COVID), he has reassured me he will stick with the project all the way through. I hope this sets the tone for a positive experience during my whole contract period with all my future needs or problems. I DREAD CALLING BEST BUY FOR ANY HELP….but I’ve been so lucky to get the same tech. I had to pay an extra fee for the computer program needed, so I hope that is just a one-time shot. Also, before I had this tech’s help I had to go in to Best Buy and it is true that they REALLY “sell” you on buying their Geek Squad coverage that will cover everything (no, read fine print)!!! Obviously, it didn’t but my tech thoroughly explained the reason why when he wasn’t able to fix my problem without updating the computer “program.” Going into store for help wasn’t that great and the Geek counter offered some “challenged” personalities behind the counter. Bottom line: BE PATIENT. If you’re in a hurry in the store or need someone to the house quickly, it’s not going to happen. Fortunately, I’ve been lucky (and patient). They really desperately need more techs though, but I’m using COVID in their defense in hiring more people. We shall see….

Love my new Mac All In One computer and HP printer. The two gentlemen that came to my home to setup my printer were courteous, professional and informative. Both were friendly and patient with my many questions. Trust me when I say I could not have installed it. Love being a Total Member!

Very relieved to have a competent team to install my printer which turned to be a little tricky with my Internet. Had problems before trying to do it myself with another printer provider which resulted in me losing $200. Geek squad is worth every penny!! Team were professional, friendly, patient and just overall great!!

Installer was polite, knowledgeable, thorough, and on time. I won't hesitate to use this service again. It's nice to have one less thing to worry about!!

The Geek Squad tech was very helpful and worked with me on a few issues I had with items I bought from Best Buy.

The agent installed a printer and transfer files from old computer

The person assigned to me came and had no trouble with my printer. He explained everything to me and was very helpful.

Technician worked quickly and professionally. I was very pleased.

Geek squad set up printer properly, he was very professional and courteous.

The crew came out and were very professional while they tackled my printer driver issue. I was very satisfied with their service.

He went through all my questions about using my new printer! His explanations were easy to understand.

Steve Boyd did excellent job of installing new Epson printer and connecting to my laptop.