Customer Ratings & Reviews
- Model:
- RV2610WA
- |
- SKU:
- 6514530
Customer reviews
Rating 4.2 out of 5 stars with 1149 reviews
(1,149 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers appreciate the Matrix Plus 2-in-1 Robot Vacuum & Mop, especially its mopping capabilities that avoid carpets, overall performance, and ease of use. The mapping feature and quiet operation are also well-received. However, some customers have concerns about its navigation, battery life, and the functionality of the app, as well as its ability to avoid obstacles.
This summary was generated by AI based on customer reviews.
- Cons mentioned:App, Navigation
Rated 1 out of 5 stars
Will not leave dock/not for pet hair/ poor design
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this yesterday. First of all, the directions are poorly written, and the app is a nightmare to navigate. We finally got it connected, and it mapped the house and started cleaning. We told it to clean the living room and it cleaned a completely different part of the house so we told it to remap the house. It would not remap the house we tried 15 times to get it to remap the house, and it would go a foot out from the dock and return. Needless to say, we will be taking it back. The bin on the base is literally the size of a stand-up tissue box, so it does not hold very much dirt. We have huskies. We needed something to hold hair. The bin on the bot is no bigger than a womans hand, so it would go back to the base frequentlyand you would have to press the clean button on the app to tell it to resume cleaning. Very poorly designed app and robot. I couldn't try the mopping feature as it won't leave the dock now. I have no idea how it received such high reviews.
No, I would not recommend this to a friend Rated 1 out of 5 stars
Pure disappointment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tank button that holds it all together broke after 4 months. It’s nearly impossible to get a hold of the techs on the phone and you get routed to the wrong department. They send you to the robot department and have to hold again for another 30 minutes, I’ve been on hold for over an hour and still have not spoken to anyone about a warranty replacement for a broken part. This robot is useless and just a paperweight at the moment. I’m disappointed with this company as this is not the first item that has broken on us.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Lisa,
Thank you for your feedback. We’re truly sorry to hear about the broken tank button and the difficulty you’ve experienced trying to reach support—this isn’t our usual standard, and we completely understand how frustrating and time-consuming this must be. We value your honesty and loyalty, and your feedback has been relayed to our internal team to review and improve. For immediate assistance with your warranty replacement, please contact our Shark Robot customer service team directly at 1-888-228-5531, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET, and we’ll do everything we can to make this right.
Kind Regards,
Shark Clean NA
Rated 1 out of 5 stars
Shark vacuum
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not satisfied with the vacuum. I only used it once and the vacuum stop work. I keep getting an error message. I am returning the vacuum for a new one.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Carmen,
Thank you for taking the time to leave a review.
We're so sorry to hear that your new robot was showing an error and that you've returned it as a result. We truly understand how concerning it is that you have received a defective unit. We will absolutely share your comments with the relevant teams for consideration on future products, and we have no doubt you'll enjoy the new one without any problems. We're grateful for your patience, and if you have any questions or concerns, please don't hesitate to reach out to our team by phone at 1-800-668-9600.
Kind regards,
Shark Clean
Rated 1 out of 5 stars
Save yourself the headaches
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You need to clean the house to get this thing to work, every once in a while it doesn’t recognizes the mop module, it loses the map and the configurations constantly making it impossible to use without reseting it and reconfiguring it again and again, it gets stuck on 1/4” floor transitions. Save yourself the headaches and keep away from this thing.
No, I would not recommend this to a friendRated 1 out of 5 stars
Shark vacmop
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely difficult to use application. Does not map accurately keeps on throwing errors.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with the app of your robot. We understand how concerning it is that it is not mapping accurately and throwing errors. Based on what you've described, it sounds like there's a chance the robot may not be working as it should. Could you please give our team a call at 1-800-668-9600? We'd love to help ensure you're getting the most from your product.
Kind regards,
Shark Clean
Rated 1 out of 5 stars
Shark vacuum and mop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its only been a month since I bought this shark, it was good until it start acting up and doesnt move around anymore.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that your Shark robot stopped working properly. While we will absolutely share your feedback with the relevant teams for consideration on future products, we would like to make sure it works as it should. Please don't hesitate to reach out to our team by phone at 1 800 668 9600, so we can take a look furher.
Kind regards,
Shark Clean
Rated 1 out of 5 stars
Absolute No No
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just didn’t work. I loved it when I bought it. Within few days, it started throwing tantrums. Didn’t do anything. If you select a room start cleaning using app, it will go few feet ahead and then go back to the Deck. When you check in history, you will see a weird map. I exchanged that one for new one. It did the same. All three attached images are from history for same map.
No, I would not recommend this to a friendRated 1 out of 5 stars
Shark vac
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product gets clogged and doesn’t mop well. The brush falls off and doesn’t empty dog hair well
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi PatrickP,
Thank you for sharing your feedback about the Shark Matrix Plus 2-in-1 Robot Vacuum and Mop. We’re sorry to hear that it hasn’t been meeting your expectations, especially with the clogging, mopping performance, and difficulties handling pet hair. This is not the experience we aim to provide for our customers.
To improve its performance, we recommend ensuring the brush is securely attached and that the filters, dustbin, and brush rollers are cleaned regularly. For optimal mopping results, using the appropriate amount of cleaning solution and checking the mop attachment for proper alignment can make a significant difference.
If the issues persist, our Robot Support team would be happy to assist you with troubleshooting or explore other options to resolve this. Please don’t hesitate to contact us at 1-888-228-5531.
Your satisfaction is very important to us, and we appreciate your feedback as it helps us continue to improve. Thank you for choosing Shark.
Kind regards,
Shark Clean
- Cons mentioned:Battery life, Navigation
Rated 1 out of 5 stars
Shark 2-1 Vac and Mop is a Trash itself.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to love this Shark robot vacuum/mop, but after about a month it’s been mostly frustration. The mopping doesn’t work, the mapping is wildly inaccurate, and zoning isn’t usable. It rarely recognizes floor types correctly. Even with my floors cleared each day, it still knocks things over and gets tangled in cords and brushes. It has only completed 2–3 successful runs; most attempts end with a new error. It also randomly left the dock and then couldn’t find its way back. This morning the app showed it disconnected at 5% battery after sitting on the dock overnight. The “60 days without emptying” claim didn’t hold up either—I’ve already had to empty the base. On the few days it did finish, the cleaning looked good, but it’s not dependable enough for daily use. Disappointing for a ~$400 purchase. Shark, stop false advertising, this has been an absolute annoying and disappointing experience so far!!!!
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Tony,
Thank you for sharing your experience with our product. We understand how frustrating this situation must be, especially when expectations for a new product aren’t met. This isn’t the experience we aim to deliver, and we truly appreciate you taking the time to outline the challenges you've faced. From what you’ve described, mapping inaccuracies, mopping performance, zoning limitations, and docking issues, it’s clear the robot hasn’t met your expectations, and we’re disappointed to hear that. We also recognize your concerns about battery performance and the base emptying claim, and we’d like the opportunity to make this right. Please reach out to our dedicated Robot Support team at 1-888-228-5531 so we can work with you to improve your experience. We’re here to support you and appreciate the chance to turn this around.
Kind regards,
Shark Clean
- Pros mentioned:Mopping
Rated 1 out of 5 stars
Stops mopping after 2 weeks
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I warrantied it out 2 times already within a month and the mop stops working, this vacuum works good and mops great! But very disappointing it stops mopping after couple days.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Daniel,
Thank you so much for sharing your experience. We’re really sorry to hear that your robot vacuum’s mop function keeps failing, particularly after already going through the warranty process twice in such a short time. That’s incredibly frustrating, especially when the vacuum performs well otherwise.
It’s disappointing when a product shows so much promise but doesn’t hold up over time. Your feedback is important and highlights the need for better reliability in everyday use. We appreciate you sharing your experience as it helps inform future improvements.
Kind Regards,
Shark Clean.
- Cons mentioned:Battery life, Navigation
Rated 1 out of 5 stars
Worthless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely worthless. I never can go to or find the dock, battery doesn’t last, floors are dirtier after it “mops”. Yes, I clean the pads, the unit, the dock, the sensors. These things are absolute garbage. In fact, Shark/Ninja has been on a decline. I will ever buy another one of these again.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your robot. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
- Cons mentioned:App
Rated 1 out of 5 stars
Not Shark quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had high hopes when we purchased our first Shark robot vacuum. We already had a traditional Shark vacuum cleaner so we were expecting a good experience. Unfortunately the Shark robot vac did not live up to Shark standards. We expected the mapping to take time and be a fairly arduous process and it was. After our house was mapped we proceeded to cleaning. Unfortunately this was also an arduous process based on poor app functionality and instructions. On the bright side, after hours of frustration, the Shark did clean our carpeted areas well. Next up was mopping and once again due to poor app functionality and instructions the mopping function was also arduous for the same reasons. After multiple attempts and much trial and error we finally got our robot vac working well. Unfortunately the next time we logged into the app, all of our room definitions and carpet vs mopping definitions were gone. Believe the other reviews that complain about the app functionality. This is a bad product. Ignore the Shark name and reputation as it pertains to traditional vacuums become this robot vac is very far below Shark standards. Our next reboot vac will not be a Shark.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Dolfan,
Thank you for taking the time to leave a review.
We're so sorry to hear that your Shark Matrix Plus 2 in 1 robot vacuum did not meet your expectations, and you're not happy with its overall performance. We will absolutely share your feedback with the relevant teams for consideration on future products. Additionally, we would like to make sure your product is working as it should. We gently ask you to contact us at 1-855-427-5127 so we can assist further.
Kind regards,
Shark Clean
- Pros mentioned:MoppingCons mentioned:Navigation
Rated 1 out of 5 stars
Keep looking for other options
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very expensive gadget for a short lifespan. It stopped mopping (liquid feeding mechanism) in 5 months. It was pretty good at moping when it was working. Not very intelligent route algorithms and would stuck time after time (chair, stairs, carpet) but not very annoying.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re your Shark - Matrix Plus 2-in-1 Robot -RV2610WA. Please reach out to our team by phone at 1-888-228-5531, we'd be happy to look into this for you.. We will absolutely share your feedback with the relevant teams for consideration on future products.
Kind regards,
Shark Clean
- Cons mentioned:Navigation
Rated 1 out of 5 stars
Complete Garbage
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute trash. It worked for a few weeks then it stopped and now it’s not longer in the return window. I will set it to vacuum a room and it will end up in rooms that I didn’t set it to. Also when I set it to vaccum and area it doesn’t do the whole area, after a few minutes it will say returning to doc, and when it shows the map of what it cleaned, it says it cleaned the whole area even though it didn’t even enter some areas that I set it to. It will randomly not be able to find the doc. Other times, when it’s done cleaning it will say returning to doc but it ends up roaming the house in areas I never even set it to, and since it says returning to doc on the app, I can’t make it return to doc. I have to pick it up and take it to the doc. It also says it hold two months of debree in the base but after two weeks it wouldn’t vacuum anymore until I emptied it and when I did, it wasn’t even full. It is supposed to be able to detect things in its way, but it constantly get stuck trying to get over the base of a lamp instead of just going around, or getting caught by the legs of the chairs. Instead of just giving up and going around it will stay like that, running into whatever it is until I go and physically move it. Because of alll these problems I can’t even set it to clean when I’m not home. I expected a lot more especially for the price. I feel like it really messes with you too because it works for a few weeks and by time it starts having issues it’s too late to return. I saw a lot of people say this but decided to take a chance anyway and I wish I wouldn’t have.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your Robot. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
- Pros mentioned:Mopping
Rated 1 out of 5 stars
Do not buy, horrible.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely horrible. The device itself has the potential to clean well, but the software and phone app are the worst I have ever used. It still has not correctly mapped my small apartment despite 8 attempts at mapping that took over 10 hours to get completed. When it does clean it only goes around the edges of the space, never cleans the middle of any floor. The app is consistently not showing the map and does not follow commands. I thought maybe the first robot was just defective so I returned it and tried again, but the second one is just as bad. Horrible product, no wonder it's on such a big sale.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Jonathan,
Thank you for taking the time to leave a review.
Based on the performance you’ve described, it sounds like there’s a chance the Matrix Plus may not be working as it should. Could you please give our team a call at 1-855-427-5127 if you still have the second robot? We’d love to help ensure you’re getting the most from your product.
Kind regards,
Shark Clean
- Cons mentioned:Navigation
Rated 1 out of 5 stars
Had less than a month and stopped working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We thought Shark was a quality product but have had less than a month and the robot will not find its dock. On top of that Best Buy only gives 15 days to return and this happened on day 17. I purchased the warranty through geek squad but since the machine has a manufacturer warranty it has to go through Shark. So I will not buy another Shark but I will NOT be shopping at Best Buy when Amazon has 30 days and so far in my experience better customer service!
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Naomi,
Thank you for taking the time to share your experience with the Shark Matrix Plus Robot Vacuum & Mop. We're truly sorry to hear about the difficulty with the robot finding its dock and the frustration you've encountered with the return process and service coordination.
We understand how disappointing it is when expectations for performance and support aren't met. We’d appreciate the opportunity to assist you directly with your unit under the manufacturer warranty. Please contact our dedicated Robot Support Team at 1-888-228-5531, and we’ll do our best to make this right for you.
Kind regards,
Shark Clean
- Pros mentioned:Overall performance
Rated 1 out of 5 stars
Broke after less than 10 uses
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second Shark. First one last 5 years and worked great, this one stopped working 67 days after delivery so I now have to go to Best Buy for service. The extended warranty is useless too.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi there, thank you for your review. We're sorry to hear that your Matrix Plus 2-in-1 Robot Vacuum stopped working just 67 days after delivery, especially after having a great experience with your previous Shark vacuum that lasted 5 years. We understand how frustrating it must be to now have to visit Best Buy for service, and that your extended warranty hasn't been helpful. This isn’t the experience we want our customers to have, and we’re eager to help here. Please contact our customer service team at 1-888-228-5531, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET. Your concerns have been noted, and we’ll take the appropriate steps to get this resolved. Kind regards, Shark Clean
Rated 1 out of 5 stars
Not Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If it runs out of water it will completely stop and won't continue vacuuming at least, until you refill the water. Didn't fit under the couches. It had setup the map and still failed to recognize a footstep , instead it "detected a cliff" and completely stopped until I got to it and pressed the clean button.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for your valuable feedback.
We regret to hear that your experience with your Shark Robot Vacuum has not been satisfactory. Your comments will be shared with the appropriate teams to help us improve our future designs. If you still require assistance with your unit, please reach out to our support team at 1-888-228-5531.
Kind regards,
Shark Clean
- Cons mentioned:Navigation
Rated 1 out of 5 stars
Worst product I have ever purchased
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sure! Here's a sample negative review comment for a Shark robot vacuum: **"Really disappointed with this vacuum. It constantly gets stuck on rugs and struggles to find its way back to the dock. The mapping feature is inconsistent, and half the time it leaves areas untouched. For the price, I expected a lot more reliability. DON’T BUY IT, Would not recommend."** Support was not able to help, sent me other robot with different issues. I lost $450 dollars
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi dear customer,
Thank you for sharing your feedback on the Shark Matrix Plus Robot Vacuum and Mop. We’re truly sorry to hear about your experience with the unit's performance and the difficulties you've had with support. We understand how frustrating it must be to invest in a product and not feel the value was met—especially when issues persist after a replacement.
Your comments on navigation, mapping, and docking are taken seriously, and we’ll be sharing them with our product team to help inform future improvements. We'd also like to take another look at what happened with your previous support interaction.
Please reach out to our dedicated Robot Support team at 1-888-228-5531, and reference this review. We’d appreciate the opportunity to see how we can assist you further and work toward a resolution.
Kind regards,
Shark Clean
- Cons mentioned:Navigation
Rated 1 out of 5 stars
Don’t waste your time or money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped mopping after 2 months. Not for multilevel homes. Have spent more time trying to troubleshoot. I should have just vacuumed and mopped my house myself. Waste of money.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Amanda,
Thank you for taking the time to leave your review, we truly appreciate it. We're disappointed to hear that your robot isn’t working and that troubleshooting hasn’t resolved the issue. This certainly isn’t the experience we want our customers to have, and we’re eager to help. Please reach out to us at 1-888-228-5531, where one of our product specialists will be happy to assist you. We hope to restore your confidence in our brand.
Kind regards,
Shark Clean