Customer Ratings & Reviews

had to come back twice since the door was too thin for the lock and i had to order another piece guys are super efficient professional and get it done!

I was not told when purchasing this lock that I needed a bolt lock on the door to have this work. If I was told I would not have purchased it so I had to return it. The geek squad told me they could not drill a hole in the door to put a dead bolt on the door so I returned this item.

Geek Squad was successful with installing my Nest Thermostat. The Nest lock was installed, but did not work well with my door, and the technician removed a hurricane dead bolt only partially, leaving a hole in the door and a rattling noise of loose parts inside the door. He was unable to install the Nest doorbell, because we didn't have electricity to the spot where the fixture was to go. He said that he'd put that in his notes, and Geek Squad would credit us. It never happened. After multiple calls to Best Buy, I finally was connected to someone who said they'd investigate my Geek Squad service call. I returned the Nest doorlock to the store and received credit for the item, but have not been credited for the faulty installation. I disputed the charge with American Express as not receiving the services I paid for.

Lock was installed flawlessly by geek squad installation. Works like a dream. I usually would have to double check all doors for security reasons, now I just check the app and if the door is not closed and locked, the app allows me to lock door remotely.

The only reason I am not leaving a 5 star review is because the installation itself was not completed by Best Buy, I did it myself. However the geek squad member that came over was very helpful and believed he needed a replacement part for the lock, but that wasn’t the case. Otherwise I’m sure he would have set it up!

MY GEEK SQUAD GUY NAME IS ASHLEY, HE IS THE BEST OF THE BEST! HE WAS ON TIME, PROFESSIONAL, KNOWLEDGEABLE AND FRIENDLY! POLITE! HE EVEN PUT SHIELDS ON HIS BOOTS!! THANK YOU ASHLEY FOR YOUR SERVICE!

Best in the business. They ensured it understood what they were going to do and also helped me understand the device and its features.

With Friendly he’s helping me and all this service asking he he provided the best he can. Thank you.

The appointmet was scheduled for 11am-3pm. At 2:11pm a tech called stating he was running late and would be at my place at 3:30-3:45pm. I was ok at that point. At 3:55pm since no one showed up and no one called, i call the number the tech called me on only to get that he was not going to make it. Called best buy to find out what is going on and to get this issue rectified o ly to be hung up on. Called back again, after a lengthy back and forth and refusal to be transfered to a supervisor i was told that i will be receiving a call within 30 minutes to schedule a same day installation on my item. It has been over an hour since but no one called and no one came. I expect this service from a handyman founf on craigslist but i think they are more punctual and diligent then best buy installation team, this is just unacceptable and there is no excuses here. No one called back. No one made it the way it needs to be and no one offered anything to rectify the situation, this is just unacceptable to me. I expected more from best buy, especially for totaltech members that they advertise so much, that does not make a difference at all.

The technician arrived on time and performed the service on our smart lock without a problem.

Excellent installation service. Courteous, professional. They went out of their way to explain the device and its features

The agent was able to connect my smart lock and connect my garage door opener to the MyQ APP. I had spent many unsuccessful hours attempting to connect these, without any success.

The smart door lock is exactly what I wanted and works perfectly.

The agents arrived and installed the two Nest locks and left before showing be how to set them up. In fact, they left without me even knowing they were leaving. After a couple of hours of trying it myself, I called my Best Buy representative to help me out. He said I had to contact the installers, but they left no information as to who they were or how to contact them. My representative said that they were third-party installers and he had no control over the people that "I" hired. I didn't hire these people, Best Buy did. This is the second time I've had to deal with these third-party installers. The first time, even talking with them on the phone and them saying they were on their way, never showed up. This was after waiting the 4 hour window period. Truly unacceptable. I'm extremely upset with this. What a waste of time and money.

He was timely, efficient and knee the product very well. He was able to advise me on added features.

I love Geek Squad they do all my installation from my appliances , security cameras, television, surround souds, echo and my smart locks . Love it

The geek squad member was polite, efficient and helpful. He was able to do the install in a few minutes. He called to verify the appointment and arrived a couple of minutes early.

Geek squad agents Jesse and Scott did a great job with my installation. The lock part seems fairly straightforward to accomplish.. the programming of the unit took them longer than anticipated.. once it was done I was very pleased with the finish work...

Geek squad came out to install an August WiFi/BT smart lock for our front door, and numeric keypad. The techician did a great job and explained things to me every step of the way. It works like a charm!

I wanted to have a smart garage opener and purchased a MyQ to do so. The reason I did so is I knew the Geek Squad would install it and they did a great job with the installation and explaining how to use it. Very happy.