Customer Ratings & Reviews

The technician came out to install, after 15 minutes announced that he could not do the install of these thermostats. He texted me later telling me that he had called Honeywell and found out that he could do the installation if I purchased a few additional parts. That was the last I heard from him. The company he works for kept calling me several times a week to reschedule the installation, but I kept telling them that he never told me what parts to purchase to make it work. Finally gave up and had the thermostats returned for a refund, only to find out that BestBuy decided to charge me for the installation that never happened, even thought the thermostat included free installation. I have now spent over 10 hours on the phone and through chat trying to get the installation fee refunded to my credit card. Problem is that there is absolutely no way to contact the store directly and I live 50 miles away. Over two weeks later I still have not received my refund.

I had a smart thermostat installed and setup. I like the new thermostat.

Geek squad came thru did the job quick and easy. No issues. Connected quickly. I love them. Learned my families temperature likes quickly and is already paying for itself.

Friendly representatives who arrived on time to install my new smart thermostat. Unfortunately they wired it incorrectly for a gas versus electric heater which resulted in no heat when I needed it. Had to have a AC representative to come out and correct the problem.

He had my nest connected and showed me how to work it quickly. I just built a new home and Geek Squad has helped me a LOT. They have installed numerous products. They are always very professional, efficient and friendly. I had never really shopped at Best Buy before this new house experience but I am a huge convert & have been recommending them to family and friends. Their service is exceptional and they are always so nice it is a pleasure to deal with them.

The installer was 100% amazing. He communicated throughout the scheduling process, quickly installed the product and helped setup the app connection. I really enjoyed the conversation we had while he was installing the thermostat. Some installers can’t work and talk at the same time, which to me is boring. This guy was awesome! Highly recommend Best Buy installation.

The 2 guys that came to my house were subcontractors and not Best Buy Geek Squad employees. Their knowledge was limited. They were able to put my thermostat on the wall and that's about it. They are not licensed in heating and cooling. Because my house was built in 1999, the wiring was not made to be compatible with "Smart systems." So, I had to call a licensed heating and cooling guy to change out the wiring in the attic. For 2 Nests - 1 upstairs and 1 downstairs I paid about $200 extra for that service guy to come.

Geek Squad installed the first NEST thermostat perfectly, but couldn't figure out the second one. I have a dual zone house. I had to find someone else to finish the job.

I went through many installation dates and for one reason or another they were cancelled. Then the final installation appointment called me to say he isn’t licensed to install thermostats in NJ! He was so wonderful and ended up coming out doing my installation anyway and did a wonderful job! I love the thermostat and wish I had one years ago like this!

Took over a month for Best buy to get out to install so better off doing it yourself. Geek squad is horrible at installing on time, cancelled 3 or 4 times

Superb customer service. He went above and beyond trying to A) work with us to schedule the installation, despite BB system glitches, and B) keeping us updated on his arrival time. Once there, he was knowledgeable, efficient, and helpful in getting our thermostats installed, connected to our WIFI, and functioning properly

Ring installation included with my membership. Pays for itself. Very happy with my Ring camera setup to protect the house. Pay 1 annual fee, includes all Ring cameras.

Workers were professional and on time. Work was completed.

Very quick installation. Installer knew a lot about the device and helped to ensure setup on my phone. Could of used a little more detail on other functions.

Don't ask them to do something that is NOT on their PRESET list. I don't like that I could not get them to assist with surround sound issue when installing new TV

My installation was good my only complaint and concerns that the Geek Squad didn’t have on gloves due to this COVID-19 pandemic.

The Geek Squad members were prompt, communicative, and very friendly! The installation was quick and they even helped setting up with apps on my phone and also with registration and programming of the thermostat.

The agent connected all my devices. He did have to come back to push in one wire but the entire experience was great.

5 stars but we were not able to install - the technician removed the old thermostat, and due to the nature of the wiring in this older house he recommended and electrician or AC person evaluate if it could be installed. Since he also installed several TV's for me, I know he was being honest and forthright.

The "Geek Squad" technician showed knowledge and finesse. He needed to consult with Google experts by phone for guidance because this home's electrical wiring style is not easy to comply with.