Customer Ratings & Reviews

TV Basic Mounting, 91" or Larger Overall rating* Excellent

I Love my new tv,it’s just what we always wanted in our home

The mounting was excellent- my new 77” Samsung is working perfectly

The guy who set up my wall mount for my tv was very nice on time and cleaned up his mess

Great service everything was done fast and no hassle

Jennifer did a fantastic job mounting our new TV along with our other TVs. If your having your TVs mounted you should definitely request her as your technician!!!!

Excellent work. Quick, efficient and Professional. A great help!

Very knowledgeable & arrived early for appointment.

Very courteous and thoughtful Geek Squad installer did a great job mounting, connecting, and testing my new TV.

I had to buy this one off the Geek Squad truck because I was sent an open box product instead of a new one. It costed double.

The guys were professional, explained and trained. Very patient and advised us how to upgrade our modem. Stuart and his partner were amazing

I received multiple confusing messages about whether or not my TV installation was going to be completed. Including a text message at 6:30 AM on the day of the installation saying that they would be arriving between 730 and 11:30 AM with an ETA of 815. As I rushed to get back to my house to make sure that I would be there for the install this just suddenly disappeared. The system won’t let me very easily cancel my order so I’m trying to call to get my order canceled. I really wanted to call to reschedule and have Best Buy pay for my installation. But when I was talking to a supervisor, the supervisor hung up on me and has yet to give me a call back. The extreme frustration of dealing with a call center in India while trying to address delivery issues that are here in the United States with a local geek. Squad service is beyond comprehension. The incompetence of the communication the lack of integrity. This is not the Best Buy. I used to love as a company

The installers were amazing! Explained everything, answered all my questions and very polite! Way to go guys!!

This is the same gentleman who installed our original tv. Very efficient and professional,

Well, the TV , mount and sound bar was lost or misplaced. Called several times after I was told it would deliver between 10-2pm. Then started receiving messages that that I need to schedule a date to deliver. Spent way too much time on hold then was told the tv was not there? Finally received a call from Ben who stated it may take a few days to get back to me and told me it could not get delivered until after Thanksgiving as they had too many deliveries. I thought maybe we would be a priority as our delivery and install was botched? TV and parts were actually sitting to the side someplace.Husband finally went and picked up the order without installation. 0 stars

Excellent service was provided, I totally recommend

Delivered on time with professional technician installed my tv on the wall no mess everything clean and net..

The agent did not show up. My existing TV was removed. I have a huge box sitting my living room that I can not physically move. I just got off the phone with Geek Squad customer support, who can do nothing for me. I was told to call back in the morning because the appointment still shows in transit even though nobody is. I was also told to expect to have to wait three days before I can get the installation rescheduled because the installer did not show up when he was supposed to. So, I'm supposed to wait three days to get the huge box out of the middle of my living room. Who in their right mind thinks that is okay....

Wonderful just wonderful as were the two men who hooked it up for me.

Very professional and knowledgeable. Excellent!!!!!!!