Customer Ratings & Reviews

The in-store service is of high quality as always. However, you run the risk of being confronted with long waits and a questionable bill if you don't do the following: -Set up your visit to the store through the app (for ANYTHING related to Geek Squad...even a pick up). They may not even talk wtih you at all if you haven't. -Buy Total Tech Assistance. It will save you time, money and the hassle of figuring out your bill in the long-run.

I have been a customer of the geek squad for over 5 years. I have never been sorry when I have taken my computer in or have been serviced on line. I would and have recommended them to most of my friends who have asked where I get my computer worked on.

The technician stuck to it and finished working on my laptop even after he was scheduled to be off work so that I didn't have to drive 90 miles to come back for it. He solved the problem I was having

I was so upset when my gaming laptop died on Christmas. I was happy that I was ablw to bring my laptop in the next day and then have it fixed in no time! Service was kind and phenomenal

My PC was under siege by Malware & Scammers. Servicing of the Geek Squad was able to remove all issues and my PC is in wonderful working order.

Fairly good. I would have liked the turnaround time to be sooner. I had some issues with operating system updates but they did as much as they could.

Fried my Surface Pro 6 with driver updates so needed to get the OS re-installed. I have a license for Windows 11 but when i got the tablet back it only had windows 10 installed. So since it was "Clean" i gave it to my son/grandkids. Love the Surface devices (had 3 starting with the RT model).

I purchased the pricey $150 diagnostic & repair. I could've saved a lot of money if I would've purchased the smaller repairs instead but I wasn't sure what the problem was so I covered all angles. The process went fairly smoothly except that I didn't get hardly any updates during the repair process. I kept having to call & ask what the status was every few days. It turned out that my laptop's memory was corrupted but they repaired it.

Computer works great now and they had it done very quickly.

From the phone call to explain and schedule my service to pick up, the agents were professional, willing to explain things, and so very quick in completing repairs. Very glad that I bought the protection plan too—at an agent’s suggestion. Definitely worth the money.

Brought my computer in because it was having problems loading simple sites and watching youtube videos even though the internet was working fine. They fixed that and found that my hard drive was failing and replaced it with an ssd i had!

The sales clerk recommended the laptop and the Geek Squad helped with installing the software that I needed. I am very satisfied with my experience.

I was in for a repair of my laptop. It had to be sent out to another store where the techs were. I wasn't expecting it for about 5 days, but it came back the next day. I thought I would have to pay hundreds for this but the agent told me about Total Tech. The amount of the Total Tech completely covered my repair!

Really helped my father out when he needed it. My dad has memory issues - they were so sweet and kind and patient.

The agent, who happened to be a supervisor (Schmidt’s) was most helpful. He cleaned my wife’s Dell laptop and repaired almost instantly the ac adaptor port that we’ve been having trouble with. He was sincere, honest and very competent. I purchased a service contract based on the confidence that the Geek Squad will provide effective and honest service to any technology need I may have.

Used Geek Squad service at the store. My concern was that I would be without my computer a couple of days. They told me when the best days are to bring in my computers and it took just overnight. They strive to give great service and deliver.

I updated my Apple software that caused some problems with my laptop. As soon as I told the tech service counter representative what I had done, he told me what he thought would need done to fix it. I picked up my MAC in a few days once I was notified that it was fixed. Quick, courteous, and knowledgeable service will bring me back to the Geek Squad for all my Mac problems! Thank you

Great help and they fixed my computer fast. Definitely worth the money.

The geeksquad will save the day and your electronics!

Team, diagnosed, cleaned and executed on what our challenge was. laptop is running smoothly and they updated all of our protection. Back to gaming with confidence.