Customer Ratings & Reviews

The Geek Squad did an excellent job of installing my security cameras. Not Only would I highly recommend their service to others. I would have the Geek Squad back to my home for future installations ! Very professional. Very knowledgeable. Work done was high quality.

PICTURE QUALITY IS VERY GOOD. EASY TO USE. IT TAKES A FEW SECONDS TO REACH YOUR MOBILE DEVICE. I HAVEN'T HAD IT LONG ENOUGH TO RATE THE BATTERY LIFE.

I didn’t get the Geek Squad to install my last ring camera, but they did a good job.

The guys from Geek Squad were fabulous absolute five star top notch subject matter experts I do apologize but it's been a few weeks now and I've already done one survey now I can't remember their names I think it was Frankie and there was one other one they were fabulous absolutely the reason why I would go nowhere else for my technical needs but to call the Geek Squad is because of how good they were it was so easy for them that they actually made it easy for me and now I know how to work all my cameras

I never used GeekSquad to install anything. I decided to pay the $100 to get it done by them because of time and money. I bought cameras to get installed. Now, I installed them in the past and they were easy, but it took time and multiple trips and extra purchases because I didn't have the right drill. I am short and the ladder isn' as tall. It literally took the guy a fraction of the time it would've taken me to install everything. He answered all my questions, and made sure I knew not only how to use the app, but the most efficient and safest way to get to the cameras if I ever need to.

Today, I had the opportunity to meet two awesome ambassadors for Best Buy/The Geek Squad. Nick and Yaibel installed my Eufy cameras. They were super professional and knew the importance of customer service! They did an excellent job. The installation went extremely well! I love my new cameras, and I'm very happy with Nick and Yaibel's assistance! Kudos to the Geek Squad for selecting exceptional team members!

The guys were great setting up my RING doorbell and security camera. They were thoughtful and courteous and they explained everything to me in regards to operating the equipment. I’ve

On 3/16/20 a member of the Geek Squad came out for the install of two Ring Stickup cameras and a solar panel The front camera would not connect to the web through my router, but the rear camera did, although the video was upside down. The installer did not have a way to measure signal strength but was convinced that WiFi strength was the problem on the front camera. The rear camera did connect but as the video was upside down and needed a new bracket (not mentioned when we ordered the product) and in a short time it would no longer sense motion alerts. The Best Buy advisor and installer were convinced we needed a new mesh router, which we ordered through him. It turns out Best Buy does not stock the bracket needed to have the video come out right side up, so we had to order that with Ring. Best Buy then would come out and install the new bracket for free. While waiting for the new router to come in I charged up the spare battery and changed out the one in the front camera. Since then the camera is working. The problem was low battery, not low signal strength. We have received the Ring bracket and called the Geek Squad on 3/20/20 to arrange for a reinstall on the rear camera. They are scheduled to come out is on 5/1/20. So in short I ordered two cameras of which neither worked correctly. Needed a bracket to correct one issue that Best Buy did not carry and ordered a router that I returned as a charged battery has fixed the original issue. The Geek squad came out today 5/1/2020 and put the new bracket on the back camera. Both cameras are working now.

We purchased 2 ring outdoor security cam’s. They are simple enough to install but the installation was included so since I am disabled and my husband still works outside the home I chose to have them installed by their team and it was fast, perfect placement and my service team was awesome!! They were friendly, knowledgeable and got it done quickly and safely. I’d recommend The Geek Squad for any electronic install. Thank you for such a fabulous job getting our home security cam’s up and running so quickly!!

These are the wireless, battery cameras. The batteries are supposed to last three months, but that depends on where the camera is located and how much traffic it monitors. The camera facing the front of the house, which hits the street, monitored and recorded every car that drove by. That continuous flow of traffic, day and night, killed the batteries in four days. The camera at the side of the house, which also hit the street, but not as much, killed the batteries in seven days. The cameras in the back of the house didn't have much traffic so they lasted longer. The cameras themselves work beautifully. They look great, even at night, and the audio is fantastic. The only problems with these cameras is that if they're monitoring heavy traffic, the batteries won't last. I had to take these cameras down and put in hard-wired ones. I have no issues now. The cameras look great, sound great, and are continuously powered.

David came out to my house and carefully charged, paired up the device and answered all of my questions along the way. Went outside to mount it on my house and showed me where the video was on my cell phone. I picked David because he came out to my house to do another job. I knew I could communicate with him because he was very patient. Great job David.

The indoor cameras which I purchased. You have been excellent picture and was very well set up with the technician at my home. He did take the time to be sure it was installed properly to my phones and computer was impressed with that technician. However, he did try to make appointment for me for my outdoor cameras to get proper materials to do the job but still working on that for some reason it has gotten twisted around and I do not believe it was his fault. I do believe that was lack of communication from other employees from Best Buy will be addressing it sometime in January. If they cannot resolve that I will look elsewhere to have job done

The installation technicians were very professional, knowledgeable and courteous. They worked quickly and made sure that I was happy with the camera placement and knew how to navigate the Ring App. I would highly recommend them.

bella and hunter were amazing at installing my ring cameras! i’ve had a security issue and they were so helpful with placing the cameras exactly where i needed and being there to help me with any questions i had. i never ever write reviews but i was amazed by their work ethic! they’ve given me a sense of security and my life back, i’ll never be able to thank them enough.

We had two ring spotlight plus camera’s installed. One in the front of our house and one in the back. The Geek Squard installation arrived as stated and did an excellent job placing the cameras so we could monitor our property. We had an issue with the signal strength with the camera in the front of our house and the team made recommendations getting a mesh device. Which we did. We are happy with the install and with the cameras.

Tim and his partner came out to my house and installed my equipment. He was quick, professional and friendly. Left his information in case he has to come back and help out with my camera, like replace a battery. Thanks Geek squad

The Gentlemen were timely, efficient, polite, explained everything and did a wonderful job with setting up Ring with new wifi. Thank you both

Camera to be adjusted to catch the person and movement

Jim the installer was great! Quick, efficient, and really knew his stuff. The problem was they didn't let me take unit with me. They kept it and gave it to the installer to deliver at time of install. This meant the battery wasn't charged. It was at 28% at time of install. I bought a solar panel to be installed at the same time, and that didn't do a very good job. So now I had to buy a second battery, and get up on the ladder to install it because the battery went all the way down to 5% because the solar panel doesn't do a great job. None of this is the installers fault, he was great. The fact they wouldn't let me take the unit home to charge the battery before the installer came was incredibly frustrating. I should add that I have a leg injury so that is why I wanted to installer to come so I could avoid going up the ladder. So much for that. . .

Appreciated the service. Very nice installer. He had shoe booties ready before I even asked him. Kept his work area neat and clean and protected any tools or parts from damaging any part of our home. Did a great job. Highly recommend this service!