Customer Ratings & Reviews

My experience with the Geek Squad, in particular Anthony, was outstanding from the beginning of the installation of the Lorex Home Center and two cameras to its' completion. Anthony arrived on time as scheduled. He explained the process involved in setting up the the monitor and cameras. We discussed the location of the monitor and cameras deciding on which was best for our use. Additionally, he took his time to explain the nature of some of the features we were not sure of. He offered his cell number for us to call him if we had questions regarding the Lorex Home Center. Anthony's pleasant and friendly manner made for an outstanding experience. The icing on the cake was the actual operation of the Lorex Home Center which exceeded our expectations, easy to operate and great pictures. It was an overall positive experience.

One camera is placed well... The other , for me, is too high. I need a ladder. This is only a problem because when there is snow.. I won't be using a ladder, so the camera can't be recharged. They did check to see that it would cover the area that needed to be viewed with the cam. They also leveled it. Anchors were not used in siding??? It seems it should have happened, but I'm not a professional, and am not positive. Be aware that If the cameras are delivered just before, or arrive with the installers, you will need to take them back down, and charge ( a day between the two). So it is best to pay and carry them out yourself . ( lightweight, but pushed to be on arrival), so that you can -recharge them. You will need to change them out to be recharged in the upcoming months.. Installers took care with items, but appeared to be new to the Ring setup If you can handle a drill, climb 3 steps on a level, know how to use a level... you could do it yourself. It is helpful, if not.

The Geek Squad did an excellent job of installing my security cameras. Not Only would I highly recommend their service to others. I would have the Geek Squad back to my home for future installations ! Very professional. Very knowledgeable. Work done was high quality.

PICTURE QUALITY IS VERY GOOD. EASY TO USE. IT TAKES A FEW SECONDS TO REACH YOUR MOBILE DEVICE. I HAVEN'T HAD IT LONG ENOUGH TO RATE THE BATTERY LIFE.

The guys from Geek Squad were fabulous absolute five star top notch subject matter experts I do apologize but it's been a few weeks now and I've already done one survey now I can't remember their names I think it was Frankie and there was one other one they were fabulous absolutely the reason why I would go nowhere else for my technical needs but to call the Geek Squad is because of how good they were it was so easy for them that they actually made it easy for me and now I know how to work all my cameras

The agent mounted and installed all my cameras and set them to the correct view. He was very nice and got the job done quickly.

Instalation was fast. He was knowledgeable. And explained everything in detail. Would recommend

Jeff installed my ring cameras and doorbell and did an excellent job! Love the cameras and they do the job to protect our family.

I never used GeekSquad to install anything. I decided to pay the $100 to get it done by them because of time and money. I bought cameras to get installed. Now, I installed them in the past and they were easy, but it took time and multiple trips and extra purchases because I didn't have the right drill. I am short and the ladder isn' as tall. It literally took the guy a fraction of the time it would've taken me to install everything. He answered all my questions, and made sure I knew not only how to use the app, but the most efficient and safest way to get to the cameras if I ever need to.

We purchased 2 ring outdoor security cam’s. They are simple enough to install but the installation was included so since I am disabled and my husband still works outside the home I chose to have them installed by their team and it was fast, perfect placement and my service team was awesome!! They were friendly, knowledgeable and got it done quickly and safely. I’d recommend The Geek Squad for any electronic install. Thank you for such a fabulous job getting our home security cam’s up and running so quickly!!

David came out to my house and carefully charged, paired up the device and answered all of my questions along the way. Went outside to mount it on my house and showed me where the video was on my cell phone. I picked David because he came out to my house to do another job. I knew I could communicate with him because he was very patient. Great job David.

Myself and 2 friends at the house doing other projects while Chad installed all inside and outside cameras. He was knowledgeable, efficient, thorough and friendly. We were all expressing how impressed we were of all the details he covered in a very patient professional manner. Outstanding service. Highly recommend!

We had two ring spotlight plus camera’s installed. One in the front of our house and one in the back. The Geek Squard installation arrived as stated and did an excellent job placing the cameras so we could monitor our property. We had an issue with the signal strength with the camera in the front of our house and the team made recommendations getting a mesh device. Which we did. We are happy with the install and with the cameras.

On 3/16/20 a member of the Geek Squad came out for the install of two Ring Stickup cameras and a solar panel The front camera would not connect to the web through my router, but the rear camera did, although the video was upside down. The installer did not have a way to measure signal strength but was convinced that WiFi strength was the problem on the front camera. The rear camera did connect but as the video was upside down and needed a new bracket (not mentioned when we ordered the product) and in a short time it would no longer sense motion alerts. The Best Buy advisor and installer were convinced we needed a new mesh router, which we ordered through him. It turns out Best Buy does not stock the bracket needed to have the video come out right side up, so we had to order that with Ring. Best Buy then would come out and install the new bracket for free. While waiting for the new router to come in I charged up the spare battery and changed out the one in the front camera. Since then the camera is working. The problem was low battery, not low signal strength. We have received the Ring bracket and called the Geek Squad on 3/20/20 to arrange for a reinstall on the rear camera. They are scheduled to come out is on 5/1/20. So in short I ordered two cameras of which neither worked correctly. Needed a bracket to correct one issue that Best Buy did not carry and ordered a router that I returned as a charged battery has fixed the original issue. The Geek squad came out today 5/1/2020 and put the new bracket on the back camera. Both cameras are working now.

Phil Stetler is truly remarkable as the installer Geek. His years of experience and knowledge led me to return the original cameras and buy something “more affordable” and 10x better. Saved $$ and got better system. Had him 2x to residence because I purchased additional cameras after the first install. Very good at talking “down” to my level to explain how to use and maintain. I will ASK FOR THIS GUY for any other work. Very very very very impressed with him

The indoor cameras which I purchased. You have been excellent picture and was very well set up with the technician at my home. He did take the time to be sure it was installed properly to my phones and computer was impressed with that technician. However, he did try to make appointment for me for my outdoor cameras to get proper materials to do the job but still working on that for some reason it has gotten twisted around and I do not believe it was his fault. I do believe that was lack of communication from other employees from Best Buy will be addressing it sometime in January. If they cannot resolve that I will look elsewhere to have job done

Work was done quickly and professional, no complaints or suggestions

The installation technicians were very professional, knowledgeable and courteous. They worked quickly and made sure that I was happy with the camera placement and knew how to navigate the Ring App. I would highly recommend them.

bella and hunter were amazing at installing my ring cameras! i’ve had a security issue and they were so helpful with placing the cameras exactly where i needed and being there to help me with any questions i had. i never ever write reviews but i was amazed by their work ethic! they’ve given me a sense of security and my life back, i’ll never be able to thank them enough.

Tim and his partner came out to my house and installed my equipment. He was quick, professional and friendly. Left his information in case he has to come back and help out with my camera, like replace a battery. Thanks Geek squad