Questions & Answers

Q: QuestionWhere is this service located?

• A:Answer This is a remote service.

Q: QuestionWill the Geek Squad agent perform a tune-up on my device?

• A:Answer Yes, the service includes an OS Tune Up to improve your computer's performance.

Q: QuestionWhat does the Virus Removal & Operating System Repair service include?

• A:Answer This service includes troubleshooting and repair of operating system issues, removal of viruses and spyware, installation or repair of one security software application (cost of software not included), and a computer tune-up.

Q: QuestionDoes the service include the cost of any security software?

• A:Answer No, the cost of the security software is not included in the service.

Q: QuestionCan the Geek Squad agent install security software on my device?

• A:Answer Yes, the agent can install or repair one security software application, although the cost of the software is not included.

Q: QuestionDo you have a support Plan for remote service of my HP Computer. For a ninety-nine year old man who can use the computer but doesn't know what to do when things don't work right

Asked 5 years ago by Richard.

• A:Answer Hi Richard. Thanks for your great question! We do have some options for you! You can get help on a service by service basis but to save you some money, we'd recommend Total Tech Support which will give you free support in the store and through remote service, as well as heavily discounted in home appointments. If you'd like to know more, please give us a call at (800) GEEK-SQUAD or (800) 433-5778 so we can best help you!

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionCan I have my computer cleaned remotely? I have been exposed to fraud and am concerned about identity theft.

Asked 1 year ago by LV.

• A:Answer I had it done and I believe it worked but I went in and changed all my usernames and passwords.

  Answered 1 year ago by gck3

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Q: QuestionIs this virus removal available for my android phone?

Asked 1 week ago by Donald.

Q: QuestionCan you help me with my Samsung phone (S24FE) ? It constantly drops calls (Verizon)

Asked 1 month ago by KERConstruction.

Q: QuestionMy local hard drive Documents folder disappeared and I can only see my OneDrive. Also file manager looks to be too many Documents folders & they all seem to point back to my OneDrive. My Malwarebytes & Bitdefender look fine. help?

Asked 3 months ago by OMC.

Q: QuestionYour session details: Session ID: CAS-21070715-R4J4F4 Date: September 15, 2025 The above was not completed. How do I get it completed and pay for the services?

Asked 4 months ago by debs.

Q: QuestionWith battery replacement

Asked 7 months ago by Jass.

Q: QuestionDo you repair drivers?

Asked 1 year ago by DavidS.

• A:Answer Yes this was making my screen go black every time I touched the mouse!

  Answered 6 months ago by 2Sparrows

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Q: QuestionCan you remotely remove any viruses on my iPhone? Can you give me a receipt for it?

Asked 1 year ago by Bk.

Q: QuestionWith the Best Buy Plus Membership is the Geek Squad Virus Protection software download included with the membership?

Asked 1 year ago by VirusProtection.

Q: QuestionCan you factory reset my HP Laptop and keep my windows 10?

Asked 1 year ago by Aliya195.

Q: QuestionHow much is it for someone to help with an issue to fix a problem I’m having my computer blanks out after a awhile like the monitor turns off & I can’t get it to turn back on after I moved the mouse or press keys on the key board.

Asked 1 year ago by Assaf.

Q: QuestionCan you remove a managed school HP Chromebook

Asked 1 year ago by HD.

Q: QuestionMy computer got some water in it and some keys doesn’t work as well as it doesn’t stay charged unless it connected to a charger . Is this fixable?

Asked 1 year ago by CD1529.