Customer Ratings & Reviews

The A/V receiver & amplifier is an excellent piece of audio equipment to go with the TV. It is installed in our outdoor kitchen. We use it to listen to baseball & football games, & to listen to music.

Thank you Team Best Buy From the initial purchase Adam was excellent The Geek Guy crews led by Gabe and Michael went above and beyond to get me up and running Installation of my old gear, cassette player, video player, vhs player was challenging but now my grandsons can watch family tapes taken 50 years ago.

Programmed smart remote but could no connect with Spectrun DVR.

I was surprised as it was a new team of agents completing the job and they did well with minimal "catch-up" time or fumbling. All components are now in place and functioning. The cables and adaptors noted above were used to good effect. The residual problem is the failure, to date, to remove the old equipment.

Nice professional job. All cords neat and out of the way.. Very nice tech took time to explain how everything worked with my new set up and how it was different. I'm not a techie person so he was very patient

The squad was very professional and knowledgeable. They took great care of my install.

The agents hooked up our blu ray and sound system before my wife's surgery and recovery. We are very pleased at having the system set up and she now can enjoy movies and tv while being laid up for the next 6 or so weeks. We appreciated the ease of their getting it done and showing us how it all functions.

It's good to have an expert do the set up. I like to do my own installations but recently had surgery on my shoulder. The tech showed up at the right time and handled everything in a very short time. Their familiarity with all things AV make it simple for them and they can show you very quickly how to get the most out of your new set up.

The technicians installed all the equipment for my CD player.

Geek squad set everything very quickly and they were very knowledgeable

Agent delivered and set up my Subwoofer. Great job!

Highly recommend Geek Squad for home theatre installations. We purchased a home theatre unit. I’m pretty knowledgeable about media installations but this one as over my head. Kyle, our installer, had it installed and configured within 45 minutes.

Oh my!!!! Just outstanding!!! The knowledge and experience of the technicians Derek and Nick was amazing. They were very helpful and even assisted me in other areas I needed a better understanding on. Great Job!!!!

The agent was very knowledgeable regarding our equipment. He was prompt, communicated well and thorough. We still have the issue, but the tech’s visit helped narrow the issue down to a single component.

Came in, did the job professionally and with good cheer. Everything is still A OK

Not a good start and the ending is still to come! Placed an order in store Sept 12th with a magnolia associated that I had discussed system configurations and product focus in advance. Selected the Marantz Cinema60. Agreed to have Geek Squad in-home install and config support and delivery. First available was Sept 25th. Have received numerous emails and text messages in the subsequent days reminding me of the install prep and confirmation information from me that were all responded to and noted by the install status. Two weeks after the purchase on the install date the drama began. No pre-install call by 9pm to let me know the delivery and install time window. Did get a 5:33pm text saying that a “…service partner from BRG has been assigned to your appointment and will contact in the morning with the arrival window…”. No call received. Did get a text with the installers name target arrival 12:27pm with links to observe his status and location last reported. Subsequent checks showed the new time of 11:29am, great news of course. As I checked again around 11:29 it showed arriving soon. Then new text and arrived at 11:36am saying I need to schedule a service install that is pending my response. Very confusing so using the contact numbers supplied it took no less than 6 call attempts and paths to speak online agent to see what is going on given 15 minutes prior a tech was on the way and now I’m being asked to schedule an appointment. After getting to a live support person they placed me on hold and came back to say that the installer is no longer coming as something came up. They have no other staff to assign and that “I need to reschedule”. I’m not happy given no call and the confusing status communications. When I asked that they come Friday the 26th I was told the first available date is Friday Oct 10th. Not Good at all ! I make a very large electronic purchase that is now riding around in the back of an employees trunk for the remainder of the day(s) until it is now to be delivered 5 weeks after the purchase. The staff said they can’t reschedule me sooner via working me in or rescheduling other appointments as they have done to me. No priority adjustment to address the scheduling and delivery miss they created. No indication of supervisor follow up to check on rescheduling sooner. Net, Net, we have your money for the product (still not delivered) and your original two week out delivery and install date has now been moved to 4 weeks from the purchase date with the notice coming after the “…tech is heading to your home…” notices. I’m exploring alternate options at this point since Best Buy communications are falling a part and product purchased is being held hostage with no assurance that I won’t be rescheduled even further with lost time and money on my part…The Customer…

Called in advance to confirm time. Arrived and installed TV in less than an hour, despite changes necessary because of TV size (had extra wall mounts available in truck). No mess, cleaned up themselves and very professional throughout.

Techs were very helpful & professional during the set up

Everything appeared to work fine when the tech was here and I was super excited. The very next day the subwoofer stopped working and hasnt worked since. I purchased the cable the tech me to get and still nothing. Pretty frustrating after spending $140 to have someone check the wires and have it working great.

The technician set up the TV and routed and connected all speakers. They then tested everything and made adjustments to the speakers and receiver so that every was synchronized. Very professional and helpful!!