Customer Ratings & Reviews

Excellent service for addressing the issue and on time.

Came on time with phone call prior to coming to update arrival. Very courteous and knowledgeable. Had our new AV receiver integrated to our system in 30 minutes.

The guys came on time and installed my receiver. They knew the product and the installation was done correctly the first time. The associates were knowledgeable and polite . They were helpful with any of my questions!

Excellent job, very professional and made sure everything was running correctly. I’m very satisfied with the service

Very knowledgeable and friendly technician. It would be a five-star rating except for the fact that the height speakers were reversed when connected. I accept part of that b/c my calibration software needed an update. I would absolutely use him again.

The geek squad is the best! They know their product, they know their installation, and, you can’t stump them with questions. Extremely friendly, also.

Our system hadn’t had a checkup in over a year, while having to reset up several Cox TV boxes. We were constantly being bothered with failures. Our Best Buy Geek Squad had us back up and running clean in less than 30 minutes. THANKS GUYS!!!

They performed a good setup of my new marantz A/V receiver. Great job. I really like the new maramtz

Very knowledgeable and new what they were doing when installing my receiver

Had a problem with Utube, they fixed it and it works perfectly.

Ever thing installed and connected and working correctly

Installed and explained well. Very knowledgeable and polite.

The agent delivered the AVR X1700H and made all the necessary connections. He also set up the Audyssey MultEQXT speaker sound system. The agent (Dakota) was very professional and knowledgeable.

Ryan A. did a great job setting up our home audio systems. Our new home had only the built-in speakers and nests of wiring. The GS team helped us select the right equipment, no more...no less than what we needed to make it all work. Saved us many thousands compared to other quotes we got and was delivered and installed on time, no surprises.

The 2 Geek Squad Techs, James and José, were outstanding! From the unpackageing of the components being installed, to working up and consulting with me the layout of how everything was going to be installed, to the cleanup and the simplified explanation as to how everything works was every bit professional. I would definitely ask for James and José if I needed any electronic setup and I will tell my neighbors, family members and friends about them. I must also add Alex's name to this review for taking the time to listen to my wife and I as to what we were looking for and showing us different TV models and sizes that would be best for us. Also setting up the sound room so we could listen to different speakers and subwoofers. Then there's John who came to our house and expertly directed us towards the sound system we needed. And it sounds awesome. I can't forget to add Will and his coworker, whose name I don't remember, for the professional installation of all the televisions. Everyone was so friendly and easy to talk with and they all get 5 stars from me. Thank you Best Buy.

Our service technician (Edgar) was very knowledgeable, conscientious, and thorough. He called before to let me know when he would be there. Everything went very smoothly and he tested everything and cleaned up afterwards. He was also good about telling me exactly what he had done. He really did a great job.

Didn't get notification a day befeore installation or for follow up visit. Good receiver but can't get one important feature to work in spite of a follow up Geek squad member follow up visit.

Wow! This couldn't have been any easier. We bought a new 75" TV and receiver and needed help with the receiver. It was pretty technical and after our Geek Squad guy showed up, he took over and we were amazed. He was quick, quiet and knowledgeable. We wouldn't hesitate to have them set up any more of our new equipment. Thanks!

I received excellent service when Geek Squad configured my new laptop and came to my house to install my new laptop. The service was efficient, on time, and delivered in a friendly manner.

The tech connected a new component into a complex house set up quickly and made sure we understood how to change modes before he left.