Customer Ratings & Reviews

Unit works fine - setup and further troubleshooting continues to be a nightmare. Communication with your Asia based 800 number associates has been terrible with two appointments scheduled but not completed due to errors by your team. One Moe appointment now scheduled for June 27. My confidence in your ability to do things right the first time is “nil”. And, your corporate decision to NOT enable the local store and its management team to manage local appointments is ridiculous, stupid and forcing clients to call Asia from within your own store with the local Geek manager standing next to me is a waste of my time snd humiliating to your staff.

Andree was excellent, very courteous, listened attentively and resolved my TV and receiver install. A credit to the Geek Squad Guillermo, who set up the install was also very helpful and followed up to make sure we resolved our issues.

Fixed my issue, saving me from a expensive TVrepair. Fast, courteous, and knowledgeable guys. Have a HDMI problem with my TV and he came up with a workaround, saving me hundreds of dollars. I have also, used Geek Squad to install ceiling speakers and they did a great job with that. Thanks guys! Your the best!!

Came in, did the job professionally and with good cheer. Everything is still A OK

/the Agent installed all professionally and correctly. Maintained communication with homeowner He was highly regarded ambassador for Best Buy

I would have rated installation a 5 but I needed to request a return checkup on the installation and instruction on how to use the system. The TV instalers were not able to hook up my audio system. I had to buy a replacement AVR since the new TV only accepted HDMI connections and my receiver only had the 3 color wire outputs. I should have been advised to have an on-site evaluation before the TV purchase. When the crew returned to set up the new AVR and speakers they were helpful and saved me the task of a difficult hookup. Everything was explained and looked like it worked. After they left I tried to watch TV spent several hours trying to get the sound and audio to match each other. I would get the sound from FIOS cable and video from Amazon. After a frustrating 5 days, I requested a revisit. The 2nd tech changed some wiring and gave me instructions on how to use the system, problem solved.

Matt took down my old TV, installed mount and new TV. Only mounted he ran a sound and picture check to make sure everything working properly. He made sure I understood how the TV worked with my surround sound system. He was very helpful.

Great receiver. Team explained all the features and setup was quick and efficient the mobile app is easy and can control both zones

I am not tech savvy. I had a great experience with the tech that came to my house to set up my receiver and speakers. They don’t even need to be purchased from Best Buy!

This is something I wouldn't have been able to do myself, so their service saved a ton of time and effort. It hasn't been very long, but everything is working great. Team was professional, helpful, and efficient on install day.

Programmed smart remote but could no connect with Spectrun DVR.

Yeah it's reading greetings Geek Squad. Please know the people you have sent me have been exemplary. I am disabled and they have come and fix things very quickly. They're polite and knowledgeable in amazing ways and helpful. They allow me to get back to my writing as fast as I possibly can. Many times I have deadlines and of course the computer or something breaks and I appreciate when they fix it they're the best in every way I can think and say and I thank them my best JBG

Steve R. was extremely knowledgeable and professional. He did a great job setting up our 3 new components and explaining the ease of operation. He has strong interpersonal skills and was punctual and friendly.

They performed a good setup of my new marantz A/V receiver. Great job. I really like the new maramtz

The Geek Squad hooked everything up and it's working perfectly. My old receiver was not working and I had been without my surround sound for quite some time, I'm back to normal thanks to the Geek Squad.

The Geek Squad rep rewired my entertainment center for me. I previously had other components that I no longer needed and he removed all the excess cables and rewired the entire system so I worked better and was easier to use.

Garret did a great job of setting up our new Denon receiver. He’s friendly, efficient, and knowledgeable about audio-visual equipment.

Came on time, totally prepared. Very well organized. Listen to my requests and completed the TV and A/V installation in an hour. Even downloaded my apps on the TV and showed how to operate the equipment. Very friendly crew did a great job.

Dan did an excellent job both installing, and ensuring we were totally comfortable operating systems. Extremely professional and knowledgeable! Outstanding customer service!!!

Techs were great. Installed speakers and went above and beyond. The wiring was from the homes previous owner and I did not have exactly what was needed, however the technician worked his magic and was able to set it up the speakers for what I needed.