Customer Ratings & Reviews

Installed and explained well. Very knowledgeable and polite.

Ryan A. did a great job setting up our home audio systems. Our new home had only the built-in speakers and nests of wiring. The GS team helped us select the right equipment, no more...no less than what we needed to make it all work. Saved us many thousands compared to other quotes we got and was delivered and installed on time, no surprises.

Technician did a great job setting up receiver and was very thorough.

Enstalledreceiver and remote changer.Excellent job Jo

The 2 Geek Squad Techs, James and José, were outstanding! From the unpackageing of the components being installed, to working up and consulting with me the layout of how everything was going to be installed, to the cleanup and the simplified explanation as to how everything works was every bit professional. I would definitely ask for James and José if I needed any electronic setup and I will tell my neighbors, family members and friends about them. I must also add Alex's name to this review for taking the time to listen to my wife and I as to what we were looking for and showing us different TV models and sizes that would be best for us. Also setting up the sound room so we could listen to different speakers and subwoofers. Then there's John who came to our house and expertly directed us towards the sound system we needed. And it sounds awesome. I can't forget to add Will and his coworker, whose name I don't remember, for the professional installation of all the televisions. Everyone was so friendly and easy to talk with and they all get 5 stars from me. Thank you Best Buy.

Came on time with phone call prior to coming to update arrival. Very courteous and knowledgeable. Had our new AV receiver integrated to our system in 30 minutes.

Our service technician (Edgar) was very knowledgeable, conscientious, and thorough. He called before to let me know when he would be there. Everything went very smoothly and he tested everything and cleaned up afterwards. He was also good about telling me exactly what he had done. He really did a great job.

Wow! This couldn't have been any easier. We bought a new 75" TV and receiver and needed help with the receiver. It was pretty technical and after our Geek Squad guy showed up, he took over and we were amazed. He was quick, quiet and knowledgeable. We wouldn't hesitate to have them set up any more of our new equipment. Thanks!

The geek squad is the best! They know their product, they know their installation, and, you can’t stump them with questions. Extremely friendly, also.

The agent delivered the AVR X1700H and made all the necessary connections. He also set up the Audyssey MultEQXT speaker sound system. The agent (Dakota) was very professional and knowledgeable.

Excellent job, very professional and made sure everything was running correctly. I’m very satisfied with the service

Both times having used the geek squad service members have nothing but good things to say. From the initial install setup to the addition of two more surround speakers that I called for another set up install all team members were very friendly and also gave a lot of insight regarding the systems functions. If anything is ordered in the future will definitely be calling the geek squad for install.

The service man Nick. Was very rude. He made us all feel stupid when I asked him to. Try another controller. He says why don’t you try it and I said, but I’m paying you and his reasoning was why do you have to talk to me that way when My family and I are over 70 years old, he treated us with so much disrespect I have never had this bad service before. The job was complete, but after he made sure he made us feel stupid.

Very knowledgeable and was very thorough. He was right on time and respectful of our home as well

They performed a good setup of my new marantz A/V receiver. Great job. I really like the new maramtz

The technician set up the TV and routed and connected all speakers. They then tested everything and made adjustments to the speakers and receiver so that every was synchronized. Very professional and helpful!!

All of the Best Buy agents have been knowledgeable and done a great job with installing. Wes went above and beyond getting additional patio speakers set up. Will use certainly use geek squeak again.

The tech connected a new component into a complex house set up quickly and made sure we understood how to change modes before he left.

Excellent service for addressing the issue and on time.

I was on the phone with customer service for a software product that I use. I showed the Geek Squad technician the tv and he installed the headphones quickly and, as far as I can tell, correctly. They work fine!