Customer Ratings & Reviews

They were very helpful, patient, and got everything done i needed. The scheduler people at the Geek Squad counter have always been a little indifferent-seeming to me over the years and this store is no different.

Austin and team did a fantastic job hooking up our Marantz sound system, making sure that cabling was clean and out of the way. He also hooked up the subwoofer, the play station, cable box and turn table. Once hooked up, he maximized the sound of each component and assisted us on the phone with our cable provider when it didn’t work. He took the time to explain everything he went and also showed us how to use all 3 remotes! Austin was friendly, a true audiophile, and an all-around great kid. Thanks, Austin!

The technician knew precisely what he was doing and turn my living room into a theater I love it

The Guy's were great ! They did an excellent job hooking everything up and an even better job explaining to me how everything work's. If I need the Geek Squad again I would want these two men.

Love the way the installer done his job. Very knowledgeable about his trade.

The geek squad showed up on time, and really knew there stuff ! They connected my reciever to my TV, and got everything else working perfectly. I was very happy with there knowledge and professionalism. Thank goodness for the geek squad !

The set up was great. The guys brought my new receiver in, they efficiently and quickly connected to my equipment. They explained how everything works. They were great!

Great product we loved it we were very satisfied with the whole experience with the service and the knowledge and the experience that we got from the store was clean and safe and I would recommend this product to anyone.

The agents did everything they were supposed to do in a very professional and helpful way.

My tech did an awesome job setting up my very old Bose speakers and syncing them to my current tv w/satellite.

CD player was very well connected to stereo system by the in service technician. Highly recommend this service.

The guys that set up the AC Denon AV receiver we very good and answered a few basic questions. I'm sure I'll have more questions as I begin using the system.

The Geek Squad agent, Rafael, did an outstanding job in removing my old receiver and installing the new Yamaha. He carefully explained operational details which have proven to be very helpful.

In dealing with my remote control issue during my last visit by the Geek Squad, they reset my new receiver and checked the programming for my new TV. In going through the set up process which was not performed completely during the initial install, it was determined that I had 2 bad HDMI cables that were causing some of my problems. These were replaced. Appropriate clearance regarding the TV sensor and fixing the programming of the new receiver solved my issue. Jamal and Eric were outstanding...thank you!

Timely, professional and skilled. They gave good advise, Couldn't have been happier.

2 very bright young men who also were very pleasant came to my house. I had 2 issues that I thought were small given the right capability of the technician. Sure enough, one young man fixed my speaker issue easily so I showed him the remote that was not working because it came with a different model # by the manufacturer. Within seconds he also got the remote to work and now my Sound System works just like it did over the years. I am thoroughly impressed and pleased with the Geek Squad and their follow-up service call. And....to make it even more impressive there was NO CHARGE. So, I couldn't help but tip the young men $20 and asked them to have a drink on me.

Geek Squad Member was very professional and knowledgable. Had my issue fixed and everything working just great within just a few minutes.

Excellent Geek Squad service again! These folks are great and we highly recommend them to all Best Buy customers.

thank you for helping me set up my receiver it was easy

My tech was quietly professional. Wore foot covers, wiped TV screen clean, gave remote control demo for new set up. Everything worked great. He is a real asset.