Customer Ratings & Reviews

I was extreamly pleased with the efficiency of the tec. He went about the work quickly and efficiently. He explained what he was doing and why. He answered any questions I had. Well worth the cost of having his expertise.

Geek Squad set up my computers and made sure that everything was a go. Needed some help a couple weeks later.........one quick text and help was on my door step.

Technician was very knowledgeable and transferred all my data with no problems from my old computer that could not even boot up. Also explained everything to me about the new computer. Very courteous also.

The Geek squad agent was exceptionally helpful, very professional and addressed all of our issues, and then asked whether there was anything else he could help with (which he did). We were very pleased with the service.

The guy from the Geek Squad arrived on time and went right to work. He worked out all the bugs, and all the junk that was leftover from my previous printer. He gave me lots of useful tips and was happy to answer any questions. *****

The agent set up my new computer, downloaded files from my old computer. Helped me with new passwords and helped me pick out unnecessary files to delete.

The Geek Squad technician set up the Spectre laptop quickly, efficiently, and expertly. He answered all our questions with patience and thoroughness. We could not have been more pleased.

The GS that came to setup our network and new computer was fantastic. He came on time and was very through during the setup. He answered all of our questions and transferred info from old to new. Wonderful service.

As always, a knowledgeable and capable guy showed up to walk me through the equipment and advised me on a couple of other things. I am a Geek Squad fan.

As stated above, the two technicians did a good job installing our new TV and taking away our old one. I DO have a problem with the fact that the SONY HD BRAVIA XBR-75X950H/65X950H TV we purchased did NOT come with a video/audio input (mini jack). After paying over $2,000.00 including warranty, you would think a cable jack would come with the TV, or at least be available. The one technician said Best Buy does NOT carry these, and they have to be ordered directly through SONY. I called the customer service number on the owner's manual & they are not taking calls anymore, they refer you to their website. So I went to the website, and guess what--you have to set up an account and pay to ask a question about the TV!! This is unheard of, and we never would have bought this TV if we knew we could not hook up the DVD player and watch DVDs! I knew we should have bought something for half the price, but my husband wanted better than average since we do watch a lot of TV. Is there any way to get the mini jack to watch DVDs? I find this unacceptable that there is no other option available. Please advise us, if you even read this.

The agent set up our desktop computer very quickly and efficiently. She was also very prompt with our appointment time. The convenience was well worth the cost of an in-home appointment.

The Best Buy employees were very helpful in helping me set up my new Samsung Galaxy 9+. They weren't in a hurry to rush me out the door, but answered my questions and assured me if I had other questions after leaving the store, They'd be glad to help.

Thank goodness for my annual Geek squad contract. My Geek squad service representative was exceptional. He installed and setup my computer and router/modem quickly and without issue. I am pleased and will recommend the Geek Squad to everyone.

Never had a home computer although I use one every day at work. They came and installed everything, showed me how to use it for my personal use. They were thorough, patient and professional.

service tech was on time and very thoughtful in setup and making sure all areas was proper. after testing all the functions , he made sure to answer all my questions and that I felt comfortable with the new system.

The agents installed my new iMac computer and transferred data from my old one to the new one. They took their time and explained everything that I asked and then some. Erny professional

The agent was great. He completed the set up and transfer on my new computer. He was professional and took all safety precautions including covering his shoes. Awesome. I would recommend Geek Squad.

The Geek Squad is great. From transferring programs from the old computer to the new one as well as the great service from the representative who came to our house. Very helpful and answered all my questions. Keep up the great work!!!

The Geek Squad tech Tim was absolutely fabulous with my Mom. He did a computer setup and printer setup. He was very knowledgeable, kind, patient with questions. I'm so glad we got the membership.

The tech came out and got my printers all connected to my new laptop. It was easy for me to just sit back and watch. So thankful they are available as I am technologically challenged when it comes to the hardware. Thanks Geeks!