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Customer Ratings & Reviews

SKU:
6932408

Customer reviews

Rating 4.7 out of 5 stars with 2985 reviews

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94%
would recommend
to a friend

Customers are saying

Customers often highlight the knowledgeable and patient staff who provide quick setups and assist with data transfers. However, some customers have expressed concerns about long wait times, printer issues, and the challenges of using Windows 10 for the first time.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 28 Showing 541-560 of 2,985 reviews
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Evan was assigned to us to install a new laser printer. Very good and knowledgeable. We had a few quirks due to an older pc, but he took the time to work out the issues

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iMac Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was VERY pleased with the service from Geek Squad for the setting up of my new iMac. The technicians were professional and also friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great geek squad tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent installed new desk top pc. Excellent service. Technician was very patient and helpful. Would recommend him to everyone

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad installed my TV quickly & efficiently.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up my TV, showed me how to operate it, and connected it to all my other devices. She was patient with helping me through my learning curve.

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    New computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A tech came out to set up my new computer, everything was done well from my old computer to new that I wanted. Nice job

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    He explained everythig as he worked.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set-up my new MAC and moved all the data from my old MAC. He did such a good job that using my new MAC is seamless.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    All devices set up quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up all devices: laptop, docking station, dvd player, monitor and external hard drive. Also installed my email

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Things went well the two men were very nice .

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad were very good and did a fine job. They have never disappointed me and I have had their service for 6 years ever since I moved here .

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad tech was great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad technician installed my computer quickly and also answered all my questions so I could understand the answer (I don't speak geekinese).

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    mounted TV on wall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very helpful in directing us in what would be the best way to set up our Tv and the other items that could help complete our project

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad in home computer set up.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up my computer and printer. He also performed a data transfer from my old computer. He was very helpful in explaining what he had done.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    It was installed quickly and no mess was left.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rogelio did a super job of explaining to me what was going on which is important as I am not literate in this area.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    The printer has the features I needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The printer is wireless so my tablets , lap top and cell phone can all connect to it. It is very user friendly and we are happy with it. I would recommend it to a friend.

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Wonderful service provided by geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had the geek squad transfer data from our pc to our new Mac. Very worth it to be sure all of our 3000+ pictures transferred properly. Would definitely recommend this service

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Geek Squad Rep!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cassie was GREAT letting me know when she'd arrive; setting up my printer to my computer; explaining how it worked and was super nice! I love the Geek Squad!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    wall set-up television

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome....these guys know their stuff, when mounting a TV on the wall. They also answer questions you ask them. We wouldn't ask anyone else to do the work!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my tower quickly!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agent was professional and very knowledgeable. He instructed me on the use my new printer, tower, and speakers. Invaluable!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    New mouse added to the convenience of laptop.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My last purchase was a wireless mouse. Works very well with my new laptop. So much easier to use than the wired one.

    I would recommend this to a friend
  • Cons mentioned:
    Printer compatibility

    Rated 3 out of 5 stars

    Did NOT get instructions on how to print

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Geek Squad tech did a good job setting up my new Dell Windows 10 desktop. He transferred all files, etc. to my new computer from old computer okay. No instruction on how to print from new computer were given. When I tried to do printing from the new computer it would not let me just print a paragraph (selection) or single page. It printed the whole 10 pages of the article. Even though I selected only 1 page. Also, would not let me print a 4x6 photo either. It would print the 4x6 photo on the center of the page instead of on the print.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate that you took the initiative to share this with us. Setting up a new computer can be stressful, and it's great that you let Geek Squad take care of that for you! It sounds like you still need some assistance with your new desktop setup. We have Geek Squad Agents standing by to help! For more assistance, please call us at (800) GEEK-SQUAD or (800) 433-5778.

  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Professional Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my computer, transferred information off old computer to new one, and installed various programs. Effective

    I would recommend this to a friend