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45575 Dulles Eastern Plz
Ste 188
Sterling, VA 20166
Open until 7 pm
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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 2985 reviews

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Pros mentioned filter

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94%
would recommend
to a friend

Customers are saying

Customers often highlight the knowledgeable and patient staff who provide quick setups and assist with data transfers. However, some customers have expressed concerns about long wait times, printer issues, and the challenges of using Windows 10 for the first time.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 32 Showing 621-640 of 2,985 reviews
  • Pros mentioned:
    Efficiency

    Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My service tech arrived on time, was friendly, professional, knew his job and did it efficiently. He was patient with my questions. I was very happy with him.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad computer set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agent set up my new HP computer to all my devices and my Fire Stick. I've used them many times and have never been disappointed.

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Great Geek: Kevin

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek did everything I wanted. Got everything done that I wanted in about two hours. Very friendly.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Envy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up my computer and explained everything to me. I was very happy with the outcome.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    She

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Sqaud is very helpfull on the visit for my setup. I would highly recommend the Geek Squad.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    the geeks are great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    polite professional and knowledgeable made doing this easy to do my computer printer up and running thanks to them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad came to my rescue.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jeff with the Geek Squad installed my new Asus desktop at my home and connected it to all of my devices. He also transferred all my data from my old Asus desktop to the new one. This one has Windows 10, quite a change from Windows 7, but he tried to teach me all of the things I needed to know to survive. He was extremely knowledgeable!!!

    I would recommend this to a friend
  • Pros mentioned:
    Efficiency

    Rated 5 out of 5 stars

    QUICK FIX

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    HE SET UP MY GOOGLE CHROMECAST IN A VERY SHORT TIME AND I AND VERY PLEASED WITH THE PERFORMANCE EXCELLENT JOB

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Tv install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up computer. Went through whole system looking for bugs and or problems.great job. Thank you.

    I would recommend this to a friend
  • Pros mentioned:
    Efficiency

    Rated 5 out of 5 stars

    Great service.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was very efficient and knew what he was doing. He was very helpful explaining things to me. He was very patient.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    sat up tower & set up our monitor & explained

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    connected our new tower to our monitor & set up our printer. he downloaded our old tower & explained down load of our I -phones

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great technician

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great technicians easy to communicate with explain as he was installing he explained everything and how to work items TV's and Blu-ray player

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    TV setup was quick but not without issues

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had my television set up, and the technician left before everything uploaded, saying that it was just Direct TV, and would take time. However, it NEVER did update, and when I called, the tech refused to come back, even if I was willing to wait till the next day. He said it was a Direct TV issue (without being willing to come check it out). I finally had to pay Direct TV to come fix it, and it was because the tech had wired it incorrectly, or at least that's what Direct TV said. They had to re-wire it and get it going. I will still recommend your service, because Geek Squad service is almost always great, and I believe this was a fluke.

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Geek Squad set up my computer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This agent set up my new computer and transfer all my files. Demonstrate to me how to retrieve them when needed.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    answered all my questions

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great installation advice and skill Can work with confidence on my new device

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent as always!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had the pleasure of Timothy helping us set up a computer in the past. He is always helpful, polite, patient and professional. We highly recommend him.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Best service ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was knowledgeable and very friendly, He answered all of my questions and went over everything he did step by step. Very pleased with the service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great wirk

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very professional and quickly fixed my issue .. he also showed me how to navigate easier

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Guy had the Right Stuff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Tech knew his stuff and was very efficient and explaining some things I had about the iMac,

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Computer and Printer setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys came to the house and connected my computer and printer and installed the software. Nice way to get things done in a new house.

    I would recommend this to a friend
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