Customer Ratings & Reviews

He was very good. Installed printer and helped with general information.

My printer was installed and connected to all my devices. The geeks provide great service

Geek squad set up my new desk top computer and installed my office program quickly and accurately.

Logan was very professional and knew what he was doing. He is essential to Best Buy.

Geek squad did a great job. Explained everything to me. Everything works great. Money well spent.

I placed an appt request to connect my TV, printer and PC after a move. A Geek Squad tech arrived, walked thru what I had and needed, then told me he was only there to make an appt for the service to be done. Huh? So he attempted to make a new appt but was unable because he could not get connected to the schedule app. That cost me $149.99, to be told 'someone' would contact me' to set another appt. Yes, I am in the Geek Squad Service Plan. I paid and waited. Noone called the following day so I called. An appt was set up for 2 weeks later. The tech that came out then was extremely helpful and got me all set up & running. My TV had been connected by another entity, so GS tech connected my DVD, printer & PC and gave me a receipt for $99.98. I tried to call Geek Squad to ask about the charge/receipt discrepancy. Unable to reach anyone by phone (after being given options that did not pertain to my question on the menu) I was disconnected. Went to Chat and thru "Virtual" given same options that still did not pertain, I gave up. Next day I attempted Chat and finally got connected to a real person who could only say '3 services were performed. That I paid for 3 services.' When I suggested the tech apparently did not believe what he did warranted the cost of 3 separate services, he suggested I speak to someone else in Customer Sevice. I thought that was who I was speaking to. Consequently I am not happy with Customer Service for either Geek Squad or Best Buy. The tech that performed the services was great, no problems there & the reason for 3 stars vs -1. I will not be renewing my Geek Squad service plan. There are several local services that will come to my home to provide needed service for less than the $49.99 per maintenance or repair of individual items, in addition to the $199.99 per year, just cuz. And, I'd still like to know how there is accountability for 1 "scheduler" charging $149.99 and another technician receipting $99.99 for services provided and no explanation as to where the other $50 has gone??

I have many questions about my new computer and the Geek Squad answers all my questions!

The agent came out to set up a new desk top computer and found that one of the components was defective from the factory. He located the closest store that had the product in stock for an exchange and then came back later in the day to finish the set up. I appreciate his dedication to getting the job done and his ability to diagnose the problem. Great service by a skilled technician!

The Geek Squad has been great. They got me set up in no time. Answered all of my questions. Very helpful.

The agent (Chris), was superb! He was most professional in his knowledge, attentiveness in customer questions, appearance, politeness and follow-up. He exhumed confidence in that he had everything under control and was capable of handling anything that might arise relative to his assignment. He clearly demonstrated that he enjoyed his chosen profession. He is definitely an asset to your company!

The Geek Squad has been amazing !! They set up my last computer and my printer. They always do a great job !!

Jessica did an outstanding job hooking up or new printer to our new chrome book..

We haven't had any problems, so we assume it was installed correctly.

The setup was quick and complete. Great job!!!!! Will use again!

The agent did a great job on setting up the new monitor for my home office.

The set-up and down of various software went very quick and highly professional

on time, very professional, answered all my question---would have the Geek Squad to all my work---great job

Helped me set up new computer. I use a computer but not very knowledgeable

The geek agents are always so helpful and patient with all my questions. Thanks

The gentleman was very knowlegble that came to set up my computer He answered all of my questions