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Sterling
45575 Dulles Eastern Plz
Ste 188
Sterling, VA 20166
Open until 7 pm
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Customer Ratings & Reviews

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    Device Setup

    SKU:
    6932408
    See Details

    Customer reviews

    Rating 4.7 out of 5 stars with 2985 reviews

    Rating Filter

    Pros mentioned filter

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    94%
    would recommend
    to a friend

    Customers are saying

    Customers often highlight the knowledgeable and patient staff who provide quick setups and assist with data transfers. However, some customers have expressed concerns about long wait times, printer issues, and the challenges of using Windows 10 for the first time.

    This summary was generated by AI based on customer reviews.

    The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
    Page 44 Showing 861-880 of 2,985 reviews

    • Geek Squad Fixed My Computer!

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      Posted .
      This reviewer received promo considerations or sweepstakes entry for writing a review.

      Took my new computer to the Geek Squad because I was having trouble activating Turbo Tax on the computer. I had to leave the computer with them because the representative was also having issues. The computer was “fixed” within 3 hours. I was very pleased with the service I received from the Geek Squad and highly recommend them if you are having issues with your computer.

      I would recommend this to a friend
    • Pros mentioned:
      Ease of use

      Great all in one printer. (Brother)

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      Posted .
      This reviewer received promo considerations or sweepstakes entry for writing a review.

      Easy to use. Looks like it would have been easy to set up but I had the Geek Squad do it for me just in case.

      I would recommend this to a friend
    • Pros mentioned:
      Data transfer

      it was set up in a flash.

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      Posted . Owned for 2 weeks when reviewed.
      This reviewer received promo considerations or sweepstakes entry for writing a review.

      it was out of the carton and running in a few minutes. Did a great job of moving data from old PC.

      I would recommend this to a friend

    • on site set up

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      Posted .
      This reviewer received promo considerations or sweepstakes entry for writing a review.

      Geek Squad arrived on time and accomplished the set-up in a timely and professional manner. Very happy with results.

      I would recommend this to a friend
    • Pros mentioned:
      Ease of use

      Best help I have ever had

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      Posted . Owned for 1 month when reviewed.
      This reviewer received promo considerations or sweepstakes entry for writing a review.

      The agent was helpful, efficient and answered my questions and put me at ease with my new equipment

      I would recommend this to a friend
    • Pros mentioned:
      Ease of use

      Geek Squad installed my prntr & chkd other conectn

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      Posted .
      This reviewer received promo considerations or sweepstakes entry for writing a review.

      Ian was great and explained how things function properly. Thank you, Ian!

      I would recommend this to a friend
    • Pros mentioned:
      Setup

      Good

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      Posted .
      This reviewer received promo considerations or sweepstakes entry for writing a review.

      He was very quick and thorough with TV setup. gave me some instructions on using remote and TV functions

      I would recommend this to a friend
    • Pros mentioned:
      Knowledge

      Geek Squad

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      Posted .
      This reviewer received promo considerations or sweepstakes entry for writing a review.

      Stellar service!! Professional, courteous, knowledgeable, helpful.

      I would recommend this to a friend

    • Jay Represents Your Brand In Grand Fashion

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      Posted .
      This reviewer received promo considerations or sweepstakes entry for writing a review.

      Jay was a sheer pleasure to work with! Extremely helpful and full of good advice and recommendations. He was patient and answered all of our questions thoroughly and didn't speak "over our heads." He wore a mask as a precaution during the still-raging COVID pandemic. He was timely and courteous and humorous. We will be requesting his support again.

      I would recommend this to a friend

    • remote would not work properly prior to visits

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      Posted .
      This reviewer received promo considerations or sweepstakes entry for writing a review.

      Got the job done but we had trouble changing the batteries a few days later, as the programs seem to disappear and we had trouble getting the remote to work again.Any suggestions? I had checked the new batteries and they were good, right next to the remote, so no time delay. Let us know what we are to do next time to avoid problems with this.

      I would recommend this to a friend
    • Pros mentioned:
      Setup

      Geek Squad installed hard drive efficiently!

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      Posted .
      This reviewer received promo considerations or sweepstakes entry for writing a review.

      Please with the installation despite COVID 19 safety protocols which were observed.

      I would recommend this to a friend
    • Pros mentioned:
      Knowledge

      The technician was very courteous and very knowle.

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      Posted .
      This reviewer received promo considerations or sweepstakes entry for writing a review.

      The technician was very pleasant and knowledgeable. I was very happy with the job.

      I would recommend this to a friend
    • Pros mentioned:
      Efficiency

      Computer software updated

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      Posted .
      This reviewer received promo considerations or sweepstakes entry for writing a review.

      Agent updated my computer system. He’s very efficient and excellent.

      I would recommend this to a friend
    • Pros mentioned:
      Setup

      Setup

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      Posted .
      This reviewer received promo considerations or sweepstakes entry for writing a review.

      Allen (Herbert) was fantastic with the setup of my new computer.

      I would recommend this to a friend
    • Pros mentioned:
      Ease of use

      Very nice!

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      Posted .
      This reviewer received promo considerations or sweepstakes entry for writing a review.

      Solved the problem on my laptop right away. Knew exactly hat to do.

      I would recommend this to a friend
    • Pros mentioned:
      Ease of use

      Fast and efficient

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      Posted .
      This reviewer received promo considerations or sweepstakes entry for writing a review.

      The geek squad was great. They helped explain the new products functions and answered all our questions

      I would recommend this to a friend
    • Pros mentioned:
      Ease of use

      Great Service

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      Posted .
      This reviewer received promo considerations or sweepstakes entry for writing a review.

      They mounted and installed all our equipment and patiently showed us how to use it.

      I would recommend this to a friend

    • The Geek Squad proved its worth once again

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      Posted . Owned for 1 month when reviewed.
      This reviewer received promo considerations or sweepstakes entry for writing a review.

      The agents setup several of my devices in my home in a very professional and timely manner.

      I would recommend this to a friend
    • Pros mentioned:
      Setup

      Geek squad set up my Pinter to all devices

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      Posted .
      This reviewer received promo considerations or sweepstakes entry for writing a review.

      The agent came in polite very nice set up printer and computer

      I would recommend this to a friend

    • set up

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      Posted .
      This reviewer received promo considerations or sweepstakes entry for writing a review.

      no problem with set up, however the clerk who I purchased my new cpu from did not advise me that I needed a special cable to attach it to my monitor.. My tech took the time to go back to the shop to get the cable and install it so I was able to get my computer back after almost 3 weeks. Thank you for your actions Montgomery you saved the day from another screw up caused by the sales clerk

      I would recommend this to a friend
    Page 44, Showing 861-880 of 2,985 reviews
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