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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 2985 reviews

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94%
would recommend
to a friend

Customers are saying

Customers often highlight the knowledgeable and patient staff who provide quick setups and assist with data transfers. However, some customers have expressed concerns about long wait times, printer issues, and the challenges of using Windows 10 for the first time.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 53 Showing 1,041-1,060 of 2,985 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Friendly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked well and took time to explain until i was sure of how to use it.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    On time and expert install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Friendly, on time, expert install of washer/dryer on the 2nd floor no less! Thank you!

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Nice technician, went above and beyond.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up new computer and made sure everything was working properly.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Great friendly and knowledgeable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked on my new pc to get it setup like I wanted. Made recommendations

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Satisfied with service. Appreciate that you will come to my home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did an efficient, outstanding, professional job

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Did a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He connected everything that we need. Everything working good so far.

    I would recommend this to a friend
  • Pros mentioned:
    Efficiency

    Rated 5 out of 5 stars

    Geek squad installer did a great job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was good, fast, and knew what was needed to add software

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad device set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased the warranty for the Geek Squad to come set up my new system. The technician was very professional and would answer any questions I had while doing the set up. I was afraid he'd forget to connect something but he tested everything out before he left and I was up and running before lunch time. Would not trust anyone else to do what the Geek Squad did and in the time they said they'd have it done! Awesome!!

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Geek Squad set up my new printer.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad (David Smith) did a great job setting up my new HP printer.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    In home PC and WiFi set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My agent did a great job with setting up my new home PC and WiFi. The only issues I have had are that my Dymo 450 label maker software did not transfer to my new PC, so I lost all of my previous addresses. Also, I emailed him a follow-up question, but I did not get a response, although he had said to contact him if I had other questions. Overall, he was very knowledgeable and ensured that all of my devices were working properly. I am pleased with how my computer and WiFi are working after the data transfer and set up.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Love the Printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Installation was Exceptional the Geek Squad Technician was Very Professional

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very efficient and helpful setting up my new computer and transferring data.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Knowledge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great knowledge on how to set up tv and sound. How to set up large systems on pcs.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Geek Squad installed my computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up my computer and printer and iPad so I could print from it.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Installed audio equip. & resolved printer problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding job. Very knowledgeable and efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Very proficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek tech did a fabulous job transferring my data from my old pc to my new iMac.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    nice equipment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech that came to our house to set up our equipment was friendly and helpfull.

    I would recommend this to a friend
  • Pros mentioned:
    Efficiency

    Rated 5 out of 5 stars

    things went well

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very fast service job done in record time. Person was very polite through

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Purchase and install of WIFI extender.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent! Help. Geek squad personal was the best help ever. Store help was very good. They were friendly and super helpful. You can bet I will be back to purchase and use Best Buy again. My friends and relatives will be reminded about the great service I received. I would recommend them to anyone.

    I would recommend this to a friend
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